Wavenet
Wavenet Group, Second Floor,
Solihull, B90 8BG,
United Kingdom
Solihull, B90 8BG,
United Kingdom
44 33 3234-0011
Distribution
Wavenet
List of Software Implementations where Wavenet is Reseller or System Integrator
Wavenet, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Wavenet collaboration with software players such as Content Guru, Five9 and Mitel empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where Wavenet is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Driver and Vehicle Licensing Agency | Government | 6000 | $807M | United Kingdom | Content Guru | Content Guru storm CKS | Customer Data Platform | 2021 |
In 2021 Driver and Vehicle Licensing Agency implemented Content Guru storm CKS as a Customer Data Platform and went live the same year with Wavenet as the delivery partner. The deployment positioned Content Guru storm CKS to centralize citizen interaction data for driver and vehicle record workflows across DVLA contact operations.
The implementation consolidated driver and vehicle records and deployed the Customer Knowledge System CKS to enable web-to-case capture, automated high volume email response workflows, and an AI powered webchat channel. Functional modules implemented included knowledge management, case creation and routing, automated email responders, and conversational webchat for self service and assisted service escalation.
Operational coverage focused on UK public sector citizen services and DVLA contact centre operations, handling the large inbound email and web traffic volumes typical of government licensing services. The program delivered a reported approximately 30 percent self service rate and contributed to improved customer satisfaction, with DVLA recognized as one of Britain s most improved public sector organisations and receiving industry awards.
Implementation activity began in 2021 and went live in 2021 with Wavenet managing delivery, governance concentrated on knowledge base adoption and contact centre workflow orchestration. The rollout emphasized operationalizing automated response logic and knowledge driven routing to shift routine enquiries to self service while preserving escalation paths for complex case handling.
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Ian Williams | Construction and Real Estate | 1026 | $118M | United Kingdom | Five9 | Five9 IVR | Interactive Voice Response (IVR) | 2019 |
In 2019, Ian Williams engaged Five9 with implementation support from Wavenet to deploy Five9 IVR as part of a cloud contact centre solution supporting social housing and property services across the United Kingdom. Five9 IVR, classified as Interactive Voice Response (IVR), was implemented to centralize inbound call handling and self service routing for the organization’s customer contact operations.
The deployment emphasized IVR routing and reporting capabilities, including configured menu trees, automated routing rules and contact queue management to align call handling with housing and property service workflows. Configuration work focused on cloud IVR session control and programmable call flows to standardize outbound and inbound contact routing and to surface operational reporting for supervisors.
Wavenet integrated Five9 into the broader cloud contact centre environment, enabling consolidated routing logic and reporting feeds used by contact centre and property services teams. The cloud IVR and these integrations improved routing and reporting and enabled a rapid shift to remote and blended working during early 2020, supporting continuity of service delivery under changed working arrangements.
Operational governance centered on contact handling and reporting workflows, with configuration ownership placed with contact centre management and Wavenet providing integration and rollout delivery. The implementation positioned Ian Williams to operate Five9 IVR within its cloud contact estate while maintaining centralized routing and supervisory reporting for service teams.
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North East Ambulance Service NHS Trust | Healthcare | 6614 | $1.0B | United Kingdom | Mitel | Mitel Phone System | PBX, VoiP and Phone Systems | 2009 |
In 2009 North East Ambulance Service NHS Trust deployed the Mitel Phone System as its ShoreTel/Mitel based admin telephony platform. The Mitel Phone System is catalogued under the PBX, VoiP and Phone Systems category and was implemented alongside Avaya CS1000 for EOC 999 and Cisco Unified Communications for the 111 service to provide a multi-vendor telephony estate.
The implementation delivered standard PBX and VoIP capabilities typical of the category, including enterprise call routing, attendant consoles, hunt groups and contact centre call handling for administrative telephony. Mitel Phone System configuration supported integration points with the trusts unified communications tools, enabling interoperability with Skype for Business as the organisations UC client.
Operational integrations included line and carrier services supplied by Virgin Media and British Telecom, with trunking over ISDN as the stated service type. Wavenet was the appointed system integrator and maintainer for the ShoreTel/Mitel admin telephony infrastructure, and other contact centre platforms in the estate were maintained by BT and VM/Cisco as documented.
The ShoreTel/Mitel deployment was procured at an initial project cost of approximately 250k including VAT, with ongoing support contracted at 37,495 plus VAT over a three year support term. Contract renewal for the ShoreTel/Mitel admin telephony was recorded as March 2021, and the trust participated in a regional retender exercise with neighbouring ambulance services to mobilise a new five year contract with an option to extend for two additional years.
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IT Decision Makers and Key Stakeholders at Wavenet
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Buyer Intent: Companies Evaluating Wavenet Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Wavenet software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Wavenet System Integrator / VAR Profile
Wavenet is a system integrator and technology consulting firm headquartered in Solihull, United Kingdom, with approximately 42 employees and annual revenues of $22M.
Wavenet implements and supports enterprise applications across markets such as CRM and Collaboration.
APPS RUN THE WORLD tracks 3 verified Wavenet software implementations across industries and regions, including: Driver and Vehicle Licensing Agency where Wavenet implemented Content Guru storm CKS, Ian Williams where Wavenet implemented Five9 IVR, and North East Ambulance Service NHS Trust where Wavenet implemented Mitel Phone System.
Wavenet has a strategic VAR/SI partnership with Content Guru, Five9 and Mitel, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Wavenet partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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