Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Intuit, DigitalGenius and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Manufacturing | 2800 | $1.2B | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 | ||
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Professional Services | 20 | $2M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2003 | ||
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Transportation | 21670 | $14.0B | Netherlands | DigitalGenius | DigitalGenius AI Platform | Chatbots and Conversational AI | 2017 | In 2017, KLM Royal Dutch Airlines deployed the DigitalGenius AI Platform to augment customer service workflows for social media and contact channels. The deployment addressed conversational automation under the Chatbots and Conversational AI category, with explicit focus on improving response timeliness, correctness, and personalization during high-volume events such as heavy snowfall. The implementation emphasized AI-driven capabilities typical for Chatbots and Conversational AI, including intent classification, automated response generation, entity extraction, confidence scoring, and agent-assist suggestion workflows. DigitalGenius AI Platform was configured with conversation templates, escalation triggers, and inline suggestion delivery to enable synchronous handoff between automated replies and human agents while preserving message quality. Integrations centered on social media channels and KLM service agent interfaces, enabling automated triage of inbound social messages and delivery of contextual recommendations into agent workflows. Operational scope targeted the customer service organization, orchestrating channel routing and prioritization to support surge handling and maintain consistent customer communication. Governance and rollout used a human-in-the-loop model with supervised agent cohorts and rules-based escalation to ensure accuracy and personalization. The stated objective was to support service agents with AI so KLM could answer many more questions in a shorter period of time while keeping conversations timely, correct, and personal. | |
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Distribution | 50 | $5M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 |
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Banking and Financial Services | 30 | $3M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Education | 150 | $15M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2009 |
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Consumer Packaged Goods | 30 | $3M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2005 |
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Professional Services | 80 | $10M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Leisure and Hospitality | 31 | $4M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Professional Services | 40 | $5M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2005 |
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Buyer Intent: Companies Evaluating X Services
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