Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as DigitalGenius, Intuit and Artificial Solutions empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Professional Services | 3000 | $240M | United States | DigitalGenius | DigitalGenius AI Platform | Chatbots and Conversational AI | 2017 | In 2017 Imagine Learning implemented DigitalGenius AI Platform for Chatbots and Conversational AI to augment its contact center and customer support operations. The deployment targeted front line conversational workloads and agent assist use cases, embedding the DigitalGenius AI Platform into live customer messaging channels to accelerate response handling and reduce manual ticket processing. Configuration focused on conversational agents, automated ticket triage, intent recognition and response automation aligned with support workflows. The DigitalGenius AI Platform was configured to surface suggested replies and escalate complex cases to human agents, supporting standard conversational AI capabilities such as natural language understanding and automated case classification. Operationally the initiative was concentrated in the contact center and related support teams, shifting routine inquiries to automated handling and reserving human resource effort for higher complexity work. Deployment emphasized in-channel automation and agent assist, with the platform operating alongside existing support processes rather than as a named systems integration. Governance and rollout included vendor-led enablement and ongoing knowledge transfer, the vendor team being described as knowledgeable and easy to work with. Outcomes reported by Imagine Learning include customer responses that are 70% faster after implementing DigitalGenius AI Platform and expanded team capacity that allowed the company to avoid hiring additional contact center staff for the past year. | |
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Retail | 75 | $10M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2010 | ||
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Retail | 50 | $5M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2009 | ||
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Retail | 8000 | $2.6B | Canada | Artificial Solutions | Artificial Solutions Teneo AI Platform | Chatbots and Conversational AI | 2015 |
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Professional Services | 500 | $100M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Communications | 50 | $8M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2015 |
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Professional Services | 40 | $5M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2010 |
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Non Profit | 60 | $6M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Healthcare | 80 | $8M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Professional Services | 100 | $10M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Buyer Intent: Companies Evaluating X Services
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