Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as DigitalGenius, Intuit and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Retail | 1800 | $310M | United Kingdom | DigitalGenius | DigitalGenius AI Platform | Chatbots and Conversational AI | 2017 | In 2017 The Perfume Shop deployed the DigitalGenius AI Platform to augment its customer service contact center, using the platform within the Chatbots and Conversational AI category to automate routine responses and accelerate handling times. The implementation targeted incoming customer contacts and reconfigured first response workflows, delivering a drop in first-response time and enabling 40% of contact center responses to be answered in part or in whole by DigitalGenius. The DigitalGenius AI Platform was configured to operate as an agent assist and automated response layer, leveraging conversational AI capabilities such as intent recognition, automated reply generation, and contextual case triage to surface suggested responses and handle lower-complexity interactions. Configuration emphasized workflow automation and response orchestration to ensure handoff when agent intervention was required, aligning with standard Chatbots and Conversational AI functional patterns for knowledge retrieval and response templating. Operational scope was centered on the contact center and customer service teams, where agents used the platform to deflect routine volume and concentrate on complex queries. Governance changes focused on agent workflow adaptation, with staff redirecting time previously spent on repeatable tasks toward higher value resolution activities, and the platform operating alongside human agents to maintain service continuity. Reported outcomes from the deployment include a measurable reduction in first-response time, 40% of contact center replies handled at least partially by the DigitalGenius AI Platform, and noted improvements in customer satisfaction and average handle time. These outcomes allowed The Perfume Shop to reallocate agent effort to complex customer queries, reflecting an operational shift in customer service enabled by Chatbots and Conversational AI. | |
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Professional Services | 2340 | $304M | Canada | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 | ||
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Automotive | 1500 | $300M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 | ||
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Professional Services | 1200 | $300M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Consumer Packaged Goods | 1000 | $300M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Professional Services | 1100 | $300M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Manufacturing | 700 | $300M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Non Profit | 650 | $300M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Retail | 1000 | $300M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2010 |
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Retail | 1500 | $300M | Netherlands | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 |
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Buyer Intent: Companies Evaluating X Services
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