tp. Thai Nguyen, x,
Vietnam
0286 Records Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 0286 Records and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 0286 Records employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 0286 Records has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 0286 Records is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Google , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 0286 Records revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 0286 Records intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 | ||
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 | In 2020, 0286 Records deployed Zendesk Service on their website to provide Customer Support. Zendesk Service serves as the web-based support intake and ticketing platform, capturing customer inquiries from recordsfinder.com and routing them into structured tickets and agent queues. The deployment is focused on customer support workflows for a small media firm with approximately 10 employees operating in Vietnam. Configuration emphasizes the Customer Support category capabilities typical for a compact team, including a web support widget and email-to-ticket capture, ticket lifecycle management, agent assignment and queues, and the use of macros and canned responses to accelerate resolution. The Zendesk Service implementation consolidates customer conversations into centralized threads and supports standard prioritization and status management to organize incoming requests and agent work. Operational ownership is concentrated within the customer support function with administrative tasks scaled to internal staff, reflecting lightweight governance and simplified escalation routines appropriate for a ten-person organization. The system is provisioned through the company website and configured to support the media business’s customer interactions, with ongoing operational administration performed inside the company. | |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Transactional Email | PaaS |
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2019 | 2019 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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