Niagara-on-the-Lake, L0S 1J0, ON,
Canada
124 on Queen Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 124 on Queen and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 124 on Queen employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 124 on Queen has purchased the following applications: Mews Property Management for Hotel Property Management in 2021, Olark Live Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 124 on Queen is running and its propensity to invest more and deepen its relationship with Mews Systems , MINDBODY , Olark or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 124 on Queen revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 124 on Queen intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mews Systems | Legacy | Mews Property Management | Hotel Property Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, 124 on Queen implemented Mews Property Management to manage online booking and front desk operations. The deployment is surfaced directly on the company website, indicating use of the Mews Property Management booking engine for direct reservations and inventory availability display. This implementation is situated in the Hotel Property Management category and reflects a small property scale with approximately 35 employees.
The configuration emphasizes category-aligned capabilities including a web-facing booking engine, reservations management, front desk workflows, guest profile and folio management, rate and inventory controls, and housekeeping task coordination. Mews Property Management is used to centralize booking capture from the website and to maintain guest records and night audit style controls consistent with hotel property management operations.
Operationally the system supports reservations and front office functions for the property, and it is the primary system of record for guest stays as surfaced on the site. Governance appears focused on consolidating online booking flow and day to day property operations within Mews Property Management, standardizing reservation intake and front desk processes across the property.
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Salon Management | ERP Services and Operations |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, 124 on Queen implemented Olark Live Chat on their public website to provide an embedded guest messaging channel. Olark Live Chat is deployed as a cloud hosted chat widget and agent console, classified under Chatbots and Conversational AI, and it is positioned to capture and manage real time guest inquiries for a 35 person leisure and hospitality operator based in Canada.
The implementation focuses on core conversational modules common to Chatbots and Conversational AI, including live agent messaging, canned response templates, automated greeting triggers, visitor monitoring and chat transcript capture. Operational scope is concentrated on front desk and guest services workflows, with staff access to the Olark Live Chat console for session handling and transcript review, and internal governance updated to include chat response templates, staffed coverage windows and escalation rules. 124 on Queen Olark Live Chat Chatbots and Conversational AI is used to support guest engagement and front desk operations through web based conversational workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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