Gurugram, 122016,
India
13sqft Technographics
13sqft Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 13sqft and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 13sqft employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 13sqft has purchased the following applications: Collect.chat for Chatbots and Conversational AI in 2020, GoDaddy Webmail for Collaboration in 2019, Bitrix24 CRM for CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 13sqft is running and its propensity to invest more and deepen its relationship with Collect.chat , GoDaddy , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 13sqft revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 13sqft intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
13sqft Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Collect.chat | Legacy | Collect.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, 13sqft deployed Collect.chat on its public website. Collect.chat is used as a customer-facing conversational layer, classified under Chatbots and Conversational AI, to support website customer engagement and lead capture functions.
The implementation uses the Collect.chat embedded web widget model, with the application hosting conversational flows and collecting structured responses in the vendor dashboard. Functional capabilities configured include conversational forms and scripted decision-tree flows, configured to guide visitors through inquiry capture and basic qualification workflows consistent with Chatbots and Conversational AI patterns.
Operational ownership is concentrated with web and marketing stakeholders at 13sqft, who manage content and flow updates directly within the Collect.chat admin console. Deployment is limited to the public website, implemented via the site embed, with governance centered on flow versioning and periodic content refreshes to align chat prompts with marketing campaigns.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bitrix24 | Legacy | Bitrix24 CRM | CRM | CRM | n/a | 2021 | 2021 |
In 2021 13sqft implemented Bitrix24 CRM as its CRM platform embedded on its website, consolidating customer interactions for the 50-employee retail business headquartered in India. The deployment of Bitrix24 CRM serves as the primary customer relationship management solution and is explicitly provisioned through web-facing capture points on the corporate site.
Configuration focused on core CRM capabilities, including lead capture and web form ingestion, contact and company records, deal and sales pipeline configuration, task and activity management, and CRM workflow automation. The implementation emphasized pipeline stage definition and rule-driven lead routing, with configuration of email templates and basic CRM reporting to support sales and marketing functional workflows.
Operational coverage centers on commercial teams, with inbound website leads routed into Bitrix24 CRM for assignment to sales or marketing owners, and role-based access controls applied to protect customer data. Governance changes included formalizing lead assignment workflows and standardizing pipeline stages to align sales execution, with training and process documentation used to drive adoption across the organization.
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Marketing Analytics | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at 13sqft
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 13sqft Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||