Melbourne, 3000, VIC,
Australia
1Call Facility Management P/L Technographics
1Call Facility Management P/L Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 1Call Facility Management P/L and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 1Call Facility Management P/L employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1Call Facility Management P/L has purchased the following applications: MEX CMMS for Computerized Maintenance Management (CMMS) in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1Call Facility Management P/L is running and its propensity to invest more and deepen its relationship with Maintenance Experts or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1Call Facility Management P/L revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1Call Facility Management P/L intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
1Call Facility Management P/L Tech Stack and Enterprise Applications
1Call Facility Management P/L ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Maintenance Experts | Legacy | MEX CMMS | Computerized Maintenance Management (CMMS) | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, 1Call Facility Management P/L deployed MEX CMMS, adopting the Computerized Maintenance Management (CMMS) application to support operations across its residential portfolio. The implementation targeted daily maintenance reporting and work order management for four high rise residential buildings in Melbourne CBD and one suburban complex in North Melbourne, covering Building Managers, a team of eight Cleaning and Maintenance staff, and a maintained tradesman and contractors portfolio.
The MEX CMMS deployment emphasized core modules typical of Computerized Maintenance Management (CMMS), including work order intake and tracking, preventive maintenance scheduling for essential services, asset and compliance records, and mobile task reporting. The solution was configured to accept maintenance work order requests submitted through the internal 1Call Staff App and to produce daily MEX CMMS reporting used by onsite teams and Office Administration for day to day issue visibility and follow up.
The program was implemented alongside a paperless office initiative that introduced the Worldox document platform, and the rollout included four resident-facing Apps and a Staff App that centralized communication flows for resident complaints, after hours calls, security device administration, and contractor quote management. The Staff App routed maintenance requests and daily issue reports into MEX CMMS, creating a single operational feed for scheduling, contractor coordination, and compliance tracking.
Operational governance preserved Owners Corporation and Committee approval workflows for contractor engagement and project proposals, while onsite responsibility remained with Facility Managers and Building Managers supported by office administration. Configuration of MEX CMMS focused on compliance reporting for regulated and programmed services, vendor coordination, and record keeping to support maintenance operations, security administration, and tenant services.
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IT Decision Makers and Key Stakeholders at 1Call Facility Management P/L
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Apps Being Evaluated by 1Call Facility Management P/L Executives
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