AI Buyer Insights:

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

20 20 Plastics Tech Stack and Enterprise Applications

20 20 Plastics AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ruby Legacy Ruby Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, 20 20 Plastics implemented Ruby Live Chat on its public website. Ruby Live Chat is deployed as a Chatbots and Conversational AI application providing an embedded web chat widget and real time messaging to handle customer service and sales inquiries. The deployment is client side on web pages, enabling live agent interactions and visitor context capture, and positions 20 20 Plastics Ruby Live Chat Chatbots and Conversational AI for front line customer engagement. Configuration emphasized the chat widget, agent console, canned response libraries, and conversational scripting consistent with Chatbots and Conversational AI capabilities. Operational coverage is focused on website driven customer support managed by a small internal team, with procedures for agent handoff and scripted responses for common inquiries. Governance centered on agent role based access, runtime monitoring of conversations, and training to align operators to the Ruby Live Chat interface and conversational workflows.
20 20 Plastics Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2020 2020
In 2020, 20 20 Plastics implemented Microsoft 365. The small United Kingdom manufacturing firm of 10 employees adopted Microsoft 365 as a Collaboration platform to support core communication, email, and document management needs, and the deployment is referenced on the company website. This placement signals a cloud-first choice for workplace productivity for the entire organization. The deployment centers on standard Microsoft 365 Collaboration capabilities, including Exchange Online for email, Microsoft Teams for real-time messaging and meetings, SharePoint Online and OneDrive for document libraries and file sharing, and the Office desktop and web apps for document authoring and collaboration. Configuration scope aligns with typical small-business patterns, with centralized user accounts, mailbox provisioning, shared document libraries, and Teams channels structured to reflect day-to-day operational workflows. The full application name Microsoft 365 appears in public assets, reinforcing the use of Microsoft 365 across productivity and collaboration touchpoints. Operational coverage appears company-wide, supporting operations, sales and administrative functions across the business. Governance elements consistent with a Collaboration deployment are present or expected, including account lifecycle management and access controls to manage internal information sharing and external collaboration. The implementation reads as a consolidated collaboration layer for the organization, simplifying communication and file access for all employees.
20 20 Plastics IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2020 2020
In 2020, 20 20 Plastics deployed Microsoft Azure Cloud Services to host its public website, moving web hosting and application delivery onto cloud infrastructure. The company uses Microsoft Azure Cloud Services within the Application Hosting and Computing Services category to provide public-facing application hosting for its site and to support customer access and product information workflows. The deployment is scoped to website hosting and associated compute and storage resources, with platform capabilities provisioned for HTTPS delivery, asset storage, basic monitoring, and certificate management. For a small manufacturing business with ten employees the environment is organized with a simplified subscription and resource group model, role-based access controls for site administration, and cloud platform scaling configured to align with web traffic, aligning governance to lean IT operations and site management processes.
Application Hosting and Computing Services IaaS 2022 2022
Cloud Storage IaaS 2022 2022
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at 20 20 Plastics

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by 20 20 Plastics Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 20 20 Plastics IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 20 20 Plastics digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD 20 20 Plastics Technographics
20 20 Plastics is a Manufacturing organization based in United Kingdom, with around 10 employees and annual revenues of $1.0 million.
20 20 Plastics operates a diverse technology stack with applications such as Ruby Live Chat, Microsoft 365 and Microsoft Azure Cloud Services, covering areas like Chatbots and Conversational AI, Collaboration and Application Hosting and Computing Services.
20 20 Plastics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Ruby and Microsoft.
20 20 Plastics recently adopted applications including iomart Hybrid Cloud in 2022, Amazon S3 in 2022 and Ruby Live Chat in 2020, highlighting its ongoing modernization strategy.
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Our research team continuously updates 20 20 Plastics’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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