20 Microns
347, GIDC Industrial Estate Waghodia,
Vadodara, 391760,
India
Vadodara, 391760,
India
91 75 7480-6350
Oil, Gas and Chemicals
20 Microns Technographics
20 Microns Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 20 Microns and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 384 20 Microns employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 20 Microns has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, Tawk.to for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 20 Microns is running and its propensity to invest more and deepen its relationship with SAP , Tawk.to , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 20 Microns revenues, which have grown to $91.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 20 Microns intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
20 Microns Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP Financial Management | Silver Touch Technologies | 2020 | 2021 |
In 2020, 20 Microns implemented SAP S/4 HANA as its ERP Financial platform, replacing SAP ERP ECC 6.0 and engaging Silver Touch Technologies as the implementation partner. The project was initiated to address end of support for the prior SAP ERP ECC 6.0 environment and to overcome server hardware limitations that constrained reporting, automation, and processing performance.
The SAP S/4 HANA deployment focused on core functional modules including Material Requirement Planning and CO Profitability Analysis, providing unified visibility into resource and asset management and enabling profitability analysis workflows. SAP S/4 HANA was configured to support production planning, inventory requirement processing, and profitability reporting, and was instrumented to deliver operational alerts and logs to IT teams for ongoing monitoring and issue resolution.
Architecturally the solution was hosted in 20 Microns corporate data center on an IBM hardware stack. The environment uses a pair of IBM Power Systems H922 servers in a high availability configuration with PowerVM virtualization to provision virtual SAP database, production, development and quality assurance servers. SAP data is stored on IBM FlashSystem 5000, with IBM Spectrum Protect providing an automated backup process and an IBM TS2900 Tape Autoloader used for long term retention. The overall infrastructure design emphasized availability and recoverability, and the full implementation was completed in under four months with approximately 15 days of cutover activity.
Operationally the SAP S/4 HANA ERP Financial rollout covers about 105 users across 20 Microns offices in India and impacts finance, supply chain, and operations functions through MRP and CO-PA workflows. Governance changes included automated backup and recovery processes and a virtualized production and recovery architecture to support around the clock business operations. Reported outcomes explicitly include roughly a 60 percent reduction in processing time for specific SAP operations and clearer insight into critical business processes that support profitability analysis.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, 20 Microns implemented Tawk.to on its public website to enable real-time customer messaging. The deployment uses Tawk.to, categorized as Chatbots and Conversational AI, to provide an embedded chat interface on product and contact pages. This implementation is customer-facing and primarily supports sales inquiries and customer service interactions on the corporate site.
Architecturally the solution is a cloud-hosted SaaS chat service delivered via an embedded JavaScript widget, with agent access through a browser-based dashboard for live messaging and administrative message management. Functional capabilities aligned with Chatbots and Conversational AI include live chat, canned responses, offline message capture and session-based visitor handling, which support digital engagement workflows across commercial and customer service teams. No external system integrations or governance and rollout details were specified in the source documentation.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, 20 Microns adopted Microsoft 365 as its central Collaboration platform. The India based oil, gas and chemicals manufacturer with 384 employees aligned Microsoft 365 with corporate communications and office productivity functions.
The Microsoft 365 deployment leverages core components including Exchange Online for corporate email, Microsoft Teams for real time collaboration, SharePoint Online for intranet and document management, OneDrive for personal file storage, and the Office suite for productivity. Configuration emphasized document collaboration, version control, permission management, and standard collaboration workflows consistent with the Collaboration category.
Their public website indicates use of Microsoft 365, confirming the application surfaces in external facing channels. Governance was applied at the tenant level with role based administration and access controls consistent with Collaboration best practices, supporting corporate communications, knowledge management, and broader office functions.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2020 | 2020 |
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Network Virtualisation | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at 20 Microns
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 20 Microns Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 20 Microns IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 20 Microns digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD 20 Microns Technographics
20 Microns is a Oil, Gas and Chemicals organization based in India,
with around 384 employees and annual revenues of $91.0 million.
20 Microns operates a diverse technology stack with applications such as
SAP S/4 HANA, Tawk.to and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
20 Microns has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Tawk.to and Microsoft.
20 Microns recently adopted applications including
Tawk.to in 2022, Microsoft 365 in 2022 and Twilio Sendgrid in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 20 Microns’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 20 Microns’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 20 Microns technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.