5Linx
275 Kenneth Drive Suite 100,
Rochester, 14623, NY,
United States
Rochester, 14623, NY,
United States
1 585 334-2600
Professional Services
5Linx Technographics
5Linx Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 5Linx and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 5Linx employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 5Linx has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2018, Zoom for Audio Video and Web Conferencing in 2020, Oracle NetSuite Commerce for eCommerce in 2006 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 5Linx is running and its propensity to invest more and deepen its relationship with Tawk.to , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 5Linx revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 5Linx intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
5Linx Tech Stack and Enterprise Applications
5Linx AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, 5Linx implemented Tawk.to on its public website to add on-site conversational engagement. Tawk.to, classified under the Chatbots and Conversational AI category, was embedded as a client side chat widget to provide real time messaging and visitor interaction on customer facing pages.
The deployment emphasized typical Chatbots and Conversational AI capabilities, including live chat agent consoles, automated greetings and canned responses, visitor monitoring and presence indicators, offline messaging forms, chat transcripts, and multi agent dashboards for concurrent session handling. Tawk.to was configured for web delivery with JavaScript snippet installation and site level settings for availability and branding.
Operational coverage focused on customer service and online sales enablement, with agents accessing the Tawk.to agent interface to handle inbound conversations and to capture contact details for follow up. Management of agent accounts, canned message libraries, and chat routing rules was centralized to support consistent response workflows across the support organization.
Governance and rollout responsibilities were assigned to the digital operations and web experience teams, who managed configuration, chat window placement, business hours, and agent provisioning. Training and standard response guidelines were implemented to align conversational workflows with existing customer support processes, while administration of Tawk.to settings remained within corporate web operations.
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5Linx Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, 5Linx implemented Zoom as its Audio Video and Web Conferencing solution. The deployment emphasized embedding Zoom meeting and webinar access directly on the corporate website to support customer-facing virtual events and real-time online consultations. The implementation targeted business functions including sales engagement, customer support interactions, and employee training.
Zoom was configured to expose browser-based join flows, scheduled meeting embeds, webinar registration access, and cloud recording capabilities to website visitors and internal staff. Integration scope centered on the public site, enabling single-click joins and hosted events without requiring separate desktop application distribution. Governance focused on standardizing meeting scheduling and access controls for web-delivered conferencing and aligning virtual event processes with existing customer engagement workflows.
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Collaboration | Collaboration |
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2019 | 2019 |
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5Linx eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite Commerce | eCommerce | eCommerce | n/a | 2006 | 2006 |
In 2006, 5Linx implemented Oracle NetSuite Commerce as its eCommerce platform to centralize online customer interactions and transactional storefronts. The Oracle NetSuite Commerce implementation supported product catalog management, merchandising, shopping cart and checkout workflows, and customer account management for the company's professional services offerings. Deployment emphasized a single commerce application layer to orchestrate online orders and customer touchpoints across sales and customer service functions.
Configuration work for Oracle NetSuite Commerce included catalog configuration, pricing and promotions setup, order management configuration, and fulfillment orchestration workflows. Integrations were implemented using standard API and middleware patterns to synchronize commerce orders with back office financial and CRM processes, and to exchange customer and order state across systems. Governance established commerce ownership for catalog and pricing within marketing and centralized operational workflows for order exceptions and fulfillment escalation. The implementation positions 5Linx Oracle NetSuite Commerce eCommerce as the primary engine for online sales and customer account processing.
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5Linx CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2014 | 2014 |
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5Linx IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at 5Linx
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CEO | CXO | Finance | |
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Controller | Director | Finance | |
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COO | CXO | Finance | |
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VP International Operations | VP | Operations | |
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Vice President of Finance and CFO | VP | Finance | |
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Director of Finance and Operations | Director | Finance | |
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Manager, Information Systems | Manager | IT | |
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Sr Director of IT | Director | IT | |
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Senior Director, IT | Director | IT | |
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President | CXO | Finance | |
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VP & Co-Founder | CXO | Operations | |
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Apps Being Evaluated by 5Linx Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 5Linx IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 5Linx digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD 5Linx Technographics
5Linx is a Professional Services organization based in United States,
with around 6000 employees and annual revenues of $1.50 billion.
5Linx operates a diverse technology stack with applications such as
Tawk.to, Zoom and Oracle NetSuite Commerce,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and eCommerce.
5Linx has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tawk.to, Zoom Video Communications and Oracle.
5Linx recently adopted applications including
Google Cloud Platform (GCP) in 2021, Zoom in 2020 and Microsoft 365 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 5Linx’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 5Linx’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 5Linx technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.