Monroeville, 15146, PA,
United States
A&L Motor Sales Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by A&L Motor Sales and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 90 A&L Motor Sales employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A&L Motor Sales has purchased the following applications: CDK Global DMS for Dealership Management in 2018, Survicate Customer Experience and Survey Software for Customer Experience in 2020, Akamai mPulse for Application Performance Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A&L Motor Sales is running and its propensity to invest more and deepen its relationship with CDK Global , Survicate , Liveramp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A&L Motor Sales revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A&L Motor Sales intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CDK Global | Legacy | CDK Global DMS | Dealership Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 A&L Motor Sales implemented CDK Global DMS in its Dealership Management environment. The deployment targeted the 90-employee dealer in Monroeville, PA and was intended to support on-site dealership operations across service, parts, sales and customer service functions.
CDK Global DMS was configured to support core dealership modules including service management, repair order creation and estimating, parts inventory and billing, customer records and warranty processing. The CDK Global DMS configuration reflected day to day tasks such as completing contract forms, preparing change of address records, issuing service discontinuance orders and building repair estimates for sold or recommended work.
Operational usage ran alongside standard office tools, staff demonstrated proficiency in Microsoft Office while using CDK to manage customer correspondence and estimate documentation. A BMW Service Advisor at A&L Motor Sales in Monroeville used CDK Global DMS between February 2019 and May 2019 to record customer interactions, enter orders, resolve service and billing complaints, and coordinate warranty work with manufacturers and after-market warranty companies.
Governance emphasized consistent recordkeeping of customer interactions, tracking inquiries and complaints, and formalizing workflows for estimate approvals, billing adjustments and warranty claim processing. The implementation centralized front-line service advisor workflows within CDK Global DMS to standardize service department procedures and customer service handoffs.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Survicate | Legacy | Survicate Customer Experience and Survey Software | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, A&L Motor Sales deployed Survicate Customer Experience and Survey Software on its public website to capture customer feedback at point of digital engagement. The implementation explicitly targets Customer Experience workflows to surface on-site insights and structured feedback from prospect and customer interactions on the corporate site.
Survicate Customer Experience and Survey Software was configured with web survey widgets and microsurvey templates to collect CSAT and NPS style feedback, and to capture open text comments for qualitative analysis. Configuration focused on targeted on-page triggers and sampling logic, with data aggregated in the Survicate reporting interface for dashboarding and trend analysis.
Operational scope centers on website touchpoints and supports marketing, sales and customer service functions by providing continuous voice of customer signals. Governance emphasized survey cadence, consent and UX placement to minimize friction during lead capture and service interactions, with process adjustments to route feedback into existing team workflows for follow up.
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2019 | 2019 |
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Application Performance Management | ITSM |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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