Chesapeake, 23320, VA,
United States
ABNB Federal Credit Union Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ABNB Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 195 ABNB Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ABNB Federal Credit Union has purchased the following applications: Alacriti Orbipay for Payment Processing in 2024, Pendo Adopt for Digital Adoption in 2020, Fiserv DNA Bank Platform for Core Banking in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ABNB Federal Credit Union is running and its propensity to invest more and deepen its relationship with Alacriti , Pendo.io , Fiserv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ABNB Federal Credit Union revenues, which have grown to $23.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ABNB Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alacriti | Legacy | Alacriti Orbipay | Payment Processing | ERP Financial Management | n/a | 2024 | 2024 |
In 2024, ABNB Federal Credit Union implemented Alacriti Orbipay in a Payments Hub deployment to deliver receive and planned send real time payments to members in eastern Virginia and northeastern North Carolina. The deployment focused initially on Receive capabilities, enabling real time credits to member accounts and positioning the credit union to enable outbound real time transfers in a subsequent phase.
The Alacriti Orbipay implementation used the Orbipay Payments Hub application to centralize payment acceptance workflows, real time settlement orchestration, and built in fraud screening and automation tools. Configuration emphasized straight through processing for member initiated credits, automated exception handling, and rule based fraud controls to preserve a lean operational profile within the credit union.
ABNB launched Receive capabilities in May 2024 and saw rapid adoption, processing thousands of transactions and receiving over $2.4M in member funds within months. Operational coverage remained regional across eastern Virginia and northeastern North Carolina, with payments operations and member services running through the centralized Alacriti Orbipay hub while relying on the platform's built in fraud and automation features to keep operations lean.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pendo.io | Legacy | Pendo Adopt | Digital Adoption | HCM | n/a | 2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2019 | 2020 |
In 2019, ABNB Federal Credit Union implemented Fiserv DNA Bank Platform. The Fiserv DNA Bank Platform serves as the credit union's Core Banking system and is positioned to centralize member account access, transaction posting, card controls, and teller functions across its Chesapeake, Virginia member service operations.
The implementation is focused on operational modules typical of Core Banking deployments, including account servicing and transaction processing, card management and fraud controls such as freeze and block workflows, check ordering and payment handling, and teller transaction capabilities. Front-line call center workflows are instrumented directly against Fiserv DNA Bank Platform to support high volume inbound member interactions, transaction inquiries, dispute handling, and fee collection tasks.
The environment integrates Fiserv DNA Bank Platform with an ecosystem of front-office and back-office tools listed by the client, including Microsoft Teams and Microsoft Outlook for collaboration, Cisco Finesse and Jabber for telephony and contact center routing, Alkami for digital channel access, Paylocity for payroll touchpoints, FIS e-funds for settlement paths, and supporting systems such as Base 2000, Pass-Through, and Nautilus for auxiliary transaction and processing functions. These integrations enable call center representatives and tellers to access member accounts, view transactions, process payments, and take corrective actions such as card blocks from a coordinated interface set.
Operational governance reflects structured change management for the Fiserv DNA Bank Platform, with monthly meetings and recurring in-depth training whenever system changes occur. Day to day, governance is expressed through call center standard operating procedures and workflow controls that cover queue management, transaction processing, fraud escalation, and cross-training for some teller duties to maintain continuity of member service.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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