Apps Run The World

Top Customer Support Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the Customer Support software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Customer Support software market size and forecast assumptions and perhaps the rise and fall of certain Customer Support vendors.

Custom data cuts related to the Customer Support software market are available:

  • Top 10 Customer Support software vendors, market share and forecast 2020-2025
  • 2020 Customer Support software market by revenue Type (on-prem vs cloud)
  • 2020 Customer Support software market by customer size (no. of employees, revenue)
  • 2020 Customer Support software market by industry (21 verticals)
  • 2020 Customer Support software market by geography (city, state, country, region)
  • 2020 Customer Support software market by channel (direct vs indirect)
  • 2020 Customer Support software market by product market share

Some of the Customer Support apps that we have been tracking include: Zendesk Service, Intercom, Salesforce Service Cloud, FreshDesk Customer Support, Help Scout, Gorgias, Oracle Service Cloud (ex RightNow), Topdesk, HappyFox Help Desk, LivePerson Contact At Once!, Kustomer CRM, LiveAgent, SAP Service Cloud, Microsoft Dynamics 365 for Customer Service, Kayako ServiceDesk, Gladly Customer Service, GrooveHQ, TeamSupport, LiveEngage, Puzzel Customer Service and many others.


Vendor Product Category Market Records
3CX 3cx Platform Customer Support CRM 11
Alvaria Alvaria Automated Agent Call Center, Customer Support CRM 1
Ameyo Ameyo Fusion CX Customer Support CRM 9
Amity Amity Customer Success Customer Support CRM 3
Applied Systems Applied CSR24 Customer Support CRM 3
Avaya Avaya Omni Agent Call Center, Customer Support CRM 0
Blinger Blinger Customer Support CRM 1
Bloomfire Bloomfire Customer Support Customer Support CRM 0
Bright Pattern Bright Pattern Interactive Voice Response Call Center, Customer Support CRM 0
Cisco Systems Cisco Unified IP Interactive Voice Response Call Center, Customer Support CRM 0
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