Apps Run The World

Top Customer Support Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the Customer Support software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Customer Support software market size and forecast assumptions and perhaps the rise and fall of certain Customer Support vendors.

Custom data cuts related to the Customer Support software market are available:

  • Top 10 Customer Support software vendors, market share and forecast 2020-2025
  • 2020 Customer Support software market by revenue Type (on-prem vs cloud)
  • 2020 Customer Support software market by customer size (no. of employees, revenue)
  • 2020 Customer Support software market by industry (21 verticals)
  • 2020 Customer Support software market by geography (city, state, country, region)
  • 2020 Customer Support software market by channel (direct vs indirect)
  • 2020 Customer Support software market by product market share

Some of the Customer Support apps that we have been tracking include: Salesforce Service Cloud, Oracle Service Cloud (ex RightNow), Zendesk Service, LiveEngage, Topdesk, 3cx Platform, Ameyo Fusion CX, SAP Service Cloud, LivePerson Contact At Once!, FreshDesk Customer Support, Amity Customer Success , Microsoft Dynamics 365 for Customer Service, Huggy Omnichannel, Salesforce Help Desk Software, Applied CSR24, Zoho Desk, Kayako ServiceDesk, Symphony EYC and many others.


Vendor Product Category Market
3CX 3cx Platform Customer Support CRM
Ameyo Ameyo Fusion CX Customer Support CRM
Amity Amity Customer Success Customer Support CRM
Applied Systems Applied CSR24 Customer Support CRM
Freshworks FreshDesk Customer Support Customer Support CRM
Huggy Huggy Omnichannel Customer Support CRM
Kayako Kayako ServiceDesk Customer Support CRM
LivePerson LiveEngage Customer Support CRM
LivePerson LivePerson Contact At Once! Customer Support CRM
Microsoft Microsoft Dynamics 365 for Customer Service Customer Support CRM
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