Since 2010, our global team of researchers has been studying the patterns of the Customer Support software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Customer Support software market size and forecast assumptions and perhaps the rise and fall of certain Customer Support vendors.
Custom data cuts related to the Customer Support software market are available:
Some of the Customer Support apps that we have been tracking include: Zendesk Service, Intercom, Salesforce Service Cloud, FreshDesk Customer Support, Help Scout, Gorgias, Oracle Service Cloud (ex RightNow), Topdesk, HappyFox Help Desk, LivePerson Contact At Once!, Kustomer CRM, LiveAgent, SAP Service Cloud, Microsoft Dynamics 365 for Customer Service, Kayako ServiceDesk, Gladly Customer Service, GrooveHQ, TeamSupport, LiveEngage, Puzzel Customer Service and many others.
|3CX||3cx Platform||Customer Support||CRM||11|
|Alvaria||Alvaria Automated Agent||Call Center, Customer Support||CRM||1|
|Ameyo||Ameyo Fusion CX||Customer Support||CRM||9|
|Amity||Amity Customer Success||Customer Support||CRM||3|
|Applied Systems||Applied CSR24||Customer Support||CRM||3|
|Avaya||Avaya Omni Agent||Call Center, Customer Support||CRM||0|
|Bloomfire||Bloomfire Customer Support||Customer Support||CRM||0|
|Bright Pattern||Bright Pattern Interactive Voice Response||Call Center, Customer Support||CRM||0|
|Cisco Systems||Cisco Unified IP Interactive Voice Response||Call Center, Customer Support||CRM||0|