Top Customer Support Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the Customer Support software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Customer Support software market size and forecast assumptions and perhaps the rise and fall of certain Customer Support vendors.

Custom data cuts related to the Customer Support software market are available:
  • Top 10 Customer Support software vendors, market share and forecast 2024-2029
  • 2023 Customer Support software market by revenue Type (on-prem vs cloud)
  • 2023 Customer Support software market by customer size (no. of employees, revenue)
  • 2023 Customer Support software market by industry (21 verticals)
  • 2023 Customer Support software market by geography (city, state, country, region)
  • 2023 Customer Support software market by channel (direct vs indirect)
  • 2023 Customer Support software market by product market share

Some of the Customer Support apps that we have been tracking include: Zendesk Service, FreshDesk Customer Support, Intercom, Wistia, Help Scout, Zendesk Support Ticketing System, Gorgias, Salesforce Service Cloud, HappyFox Help Desk, LivePerson Contact At Once!, LiveAgent, Oracle Service Cloud (ex RightNow), Meiqia, GrooveHQ, Trengo Customer Service, Kayako AI ServiceDesk, Kustomer CRM, Zoho Desk, TeamSupport, Microsoft Dynamics 365 Customer Service and many others.

Discover Software Buyers actively Evaluating Enterprise Applications

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Filters
Logo Vendor Product Category Market Records
Zendesk Zendesk Service Customer Support CRM 29654
Freshworks FreshDesk Customer Support Customer Support CRM 7624
Intercom Intercom Customer Support CRM 7435
Wistia Wistia Marketing Analytics, Sales Analytics, Customer Support CRM 5640
Help Scout Help Scout Customer Support CRM 2231
Zendesk Zendesk Support Ticketing System Customer Support CRM 1510
Gorgias Gorgias Customer Support CRM 1488
Salesforce Salesforce Service Cloud Customer Support CRM 1184
HappyFox HappyFox Help Desk Customer Support CRM 639
LivePerson LivePerson Contact At Once! Customer Support CRM 504
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Buyer Intent: Companies Evaluating Customer Support Apps

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Customer Support applications. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Customer Support apps include:

  1. Azerconnect Group, a Azerbaijan based Communications organization with 3000 Employees
  2. BASF, a Germany based Life Sciences company with 111408 Employees
  3. Komi, a United Kingdom based Media organization with 28 Employees
Logo Company Industry Employees Revenue Country Evaluated
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FAQ - APPS RUN THE WORLD Customer Support Software Coverage

Customer Support is a software category within the CRM market used by organizations across 21+ industries.

The most adopted Customer Support apps include Zendesk Service, FreshDesk Customer Support, Intercom, Wistia, Help Scout, Zendesk Support Ticketing System, Gorgias, Salesforce Service Cloud, HappyFox Help Desk and LivePerson Contact At Once!.

Category leaders by customer count include Zendesk, Freshworks, Intercom, Wistia, Help Scout, Gorgias, Salesforce, HappyFox, LivePerson and Quality Unit.

We currently track 209 Customer Support applications with 62170 verified customer records.

The dataset is updated daily, covers historical records since the 1990s, and is revalidated once per year.

Over the last 12 months we recorded 16 active evaluations in Customer Support, including Azerconnect Group, BASF and Komi.

Subscribe to APPS RUN THE WORLD to access complete Customer Support datasets, including customer lists, firmographics, technographics, and deployment details.