Accel Entertainment Inc
140 Tower Drive,
Burr Ridge, 60527, IL,
United States
Burr Ridge, 60527, IL,
United States
1 603-330-5850
Leisure and Hospitality
Accel Entertainment Inc Technographics
Accel Entertainment Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Accel Entertainment Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Accel Entertainment Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Accel Entertainment Inc has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2020, ADP Workforce Now for Core HR in 2021, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Accel Entertainment Inc is running and its propensity to invest more and deepen its relationship with Oracle , ADP , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Accel Entertainment Inc revenues, which have grown to $735.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Accel Entertainment Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Accel Entertainment Inc Tech Stack and Enterprise Applications
Accel Entertainment Inc ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Microsoft Dynamics GP | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020 Accel Entertainment Inc implemented Oracle NetSuite ERP as its ERP Financial platform, replacing Microsoft Dynamics GP to establish a scalable finance infrastructure. The implementation was led by the VP, Corporate Controller who served as ERP System Project Lead and focused the program on accounting operations, reporting, tax, and M&A integration needs.
Oracle NetSuite ERP was configured with core financial capabilities consistent with ERP Financial deployments, including general ledger centralization, accounts payable automation, accounts receivable workflows, fixed asset tracking, multi-entity consolidation and reporting automation. The project emphasized US GAAP compliant accounting practices and reengineered period close procedures to support faster month end close cycles.
The deployment supported system and operational integration activities tied to merger and acquisition work, including financial due diligence and post deal operational integration of accounting processes. Operational scope centered on corporate finance, accounting operations, tax, and executive reporting, with the new application used to standardize policies and reporting across the organization.
Governance changes included designating SOX control ownership, creating and documenting SOX controls, and maintaining internal control and corporate policy documentation for accounting processes. Outcomes called out by the implementation team included process and reporting efficiencies and a reduction of the month end close cycle by 50 percent through Oracle NetSuite ERP implementation and accounting process reengineering.
|
Accel Entertainment Inc HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Accel Entertainment Inc implemented ADP Workforce Now. ADP Workforce Now is used on their website and serves as the company Core HR platform for its United States based leisure and hospitality operations.
The deployment is a cloud delivered ADP Workforce Now configuration sized for a 900 person workforce, consolidating core HR functions into a single HRIS. Functional modules in use align with Core HR norms and include centralized employee records, payroll processing, benefits administration, time and attendance tracking, and HR reporting and analytics, with manager and employee self service workflows.
Operational coverage centers on HR, payroll, and benefits teams, with the platform embedded into public HR interfaces on the company website to support employee access and self service. Governance and process changes focus on centralized data management and standardized HR workflows to support compliance and routine workforce administration.
|
Accel Entertainment Inc ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Accel Entertainment Inc implemented Salesforce Field Service (ex ClickSoftware) for Field Service Management to orchestrate inbound customer and location calls and the dispatch of Gaming Service Technicians. The deployment targeted medium to high inbound volume workflows, capturing issue assessment at call intake, work order creation, and technician dispatch across multiple regions throughout the state of Illinois.
The implementation configured core Field Service Management capabilities including a dispatch console, work order and case management, technician scheduling and routing, mobile technician support via Field Service Lightning, and status log tracking for each case. Salesforce Field Service (ex ClickSoftware) was used to enforce escalation paths, document resolutions, and maintain service level commitments for response times and product knowledge.
Integrations documented in operational use include Microsoft Outlook for communication and scheduling synchronization, Excel for operational reporting and data exports, and remote support tools Bomgar, Forticlient, and VNC Viewer for technical troubleshooting and session-based assistance. Operational coverage explicitly included the Service Solutions Team, customer service intake staff, and technical field staff with logistics assessment of technicians, customers, and location constraints across Illinois.
Governance and process changes focused on structured status log updates to ensure timely dispatching, formalized escalation to technical staff for complex incidents, and collaborative workflows between the Service Solutions Team and field technicians. The deployment emphasized case lifecycle visibility, routed work orders, and coordinated remote support tools to support consistent customer service commitments and field operations.
|
Accel Entertainment Inc Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
Accel Entertainment Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Tracking and Recording | CRM |
|
2019 | 2019 |
|
|
|
|
|
CRM | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Accel Entertainment Inc ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
Accel Entertainment Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Accel Entertainment Inc CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at Accel Entertainment Inc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Accel Entertainment Inc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Accel Entertainment Inc IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Accel Entertainment Inc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Accel Entertainment Inc Technographics
Accel Entertainment Inc is a Leisure and Hospitality organization based in United States,
with around 900 employees and annual revenues of $735.0 million.
Accel Entertainment Inc operates a diverse technology stack with applications such as
Oracle NetSuite ERP, ADP Workforce Now and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Core HR and Field Service Management.
Accel Entertainment Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, ADP and Salesforce.
Accel Entertainment Inc recently adopted applications including
ADP Workforce Now in 2021, DocuSign eSignature in 2021 and HubSpot CMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Accel Entertainment Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Accel Entertainment Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Accel Entertainment Inc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.