Access Bank
The Plaza Plot 999c, Danmole Street, Off Adeola Odeku/Idejo Street P.M.B,
Lagos, 80150,
Nigeria
Lagos, 80150,
Nigeria
234 1-2773300
Banking and Financial Services
Access Bank Technographics
Access Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Access Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14000 Access Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Access Bank has purchased the following applications: Toast xtraCASH for Expense Management in 2017, Oracle Flexcube for Core Banking in 2015, ProcessMaker BPM for Process Mining in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Access Bank is running and its propensity to invest more and deepen its relationship with Toast , Oracle , CR2 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Access Bank revenues, which have grown to $3.33 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Access Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Access Bank Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Toast | Legacy | Toast xtraCASH | Expense Management | ERP Financial Management | n/a | 2017 | 2017 |
In 2017, Access Bank implemented Toast xtraCASH. Toast xtraCASH is an Expense Management application embedded into Access Bank's digital products portfolio to support PayDay Loan, Salary Advance, Small-Ticket Personal Loan and Xtracash business functions.
Deployment was provisioned as a vendor-managed application and configured to deliver expense capture, policy enforcement, approval workflows, disbursement orchestration and reconciliation capabilities typical of Expense Management platforms. Configuration work centered on automating expense approvals and expense lifecycle tracking aligned to salary advance and small-ticket lending workflows, and included mobile capture and user self-service to support both bank customers and internal operations.
Operational scope was concentrated within Access Bank's digital products organization in Nigeria, covering consumer lending product lines listed by the bank's product management team. Governance and rollout were managed by the Product Manager for Digital Products, who coordinated configuration, testing and launch across payroll-linked lending offerings, and assigned ongoing administration and policy ownership to the digital products team.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Flexcube | Core Banking | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Access Bank implemented Oracle FLEXCUBE as its Core Banking platform, deploying FCUBS 12.0.2 to provide a unified core banking application across retail and branch operations. The implementation centered on Oracle Flexcube FCUBS 12.0.2 and a CBA deployment model intended to support 24 X 7 high availability for customer transactions and end of cycle processing.
The technical architecture included database installation and WebLogic server configuration, plus the implementation of an ATM Gateway and a more robust Multi-Journal and ATM-POS Sequence process. The Multi-Journal/ATM-POS Sequence change, implemented in coordination with OFSS, increased the transaction threshold from 1.6M to 14M before flush to history. Operational modules and automation work covered End of Day, End of Month and End of Year process runs, resolution of end of cycle aborts, and PL/SQL driven process automation.
Integrations explicitly implemented included an ATM Gateway and coordination with OFSS for transaction sequencing, while static data migration activities moved 30 million customer records into the new M8 FCUBS using SCRUM methodology. Operational coverage extended to branch IT support officers and entry level staff, with system administration responsibilities that included PL/SQL based back end fixes, database incident resolution, and ad-hoc FCUBS problem remediation to protect customer transaction flow.
Governance and operationalization included use of SCRUM during the static data migration, formulation input to IT policy and strategic platform planning, and a structured incident management approach covering problem identification, workarounds, root cause analysis and permanent code fixes. The program delivered technical training for FCUBS 12.0.2, provisioning CBA technical training to entry level staff and IT support officers, and maintained liaison between IT and business teams for application growth and modification planning.
Outcomes explicitly reported from the implementation included the increased transaction threshold from 1.6M to 14M before flush to history and a training throughput averaging 80 graduate trainees every quarter with a 99% distinction rate for FCUBS architecture instruction.
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Digital Banking | ERP Services and Operations |
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2019 | 2019 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ProcessMaker | Legacy | ProcessMaker BPM | Process Mining | Analytics and BI | n/a | 2018 | 2018 |
In 2018 Access Bank implemented ProcessMaker BPM to standardize and streamline branch and departmental workflows as part of a broader Process Mining initiative. The bank had selected ProcessMaker in August 2017 and kicked off the project in November 2017, establishing a timeline that moved from vendor selection to enterprise rollout across its banking operations.
The deployment focused on ProcessMaker BPM core capabilities for banking workflow automation, leveraging low code configuration to automate multiple process categories. Business users, C-suite stakeholders, and IT collaborated on form driven workflows, process orchestration, and rule based automation to reduce handoffs and centralize approvals. The platform was applied to operational, legal, customer service, and compliance processes to create a consistent execution layer across functions.
Integrations emphasized connecting front office and back office workflows to a single automation platform, enabling cross departmental process continuity and visibility. ProcessMaker BPM served as the unified workflow engine across branches and internal departments rather than a point solution, supporting scaled operations as the bank expanded its footprint.
Governance and rollout were organized to enable business led process configuration with IT oversight, promoting faster iteration through minimal coding and shared platform ownership. The platform continued to scale as Access Bank pursued international expansion and later merged with Diamond Bank, creating a combined institution with 29 million customers according to Reuters, while ProcessMaker BPM remained the bank level workflow automation platform.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2022 | 2023 |
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CRM | CRM |
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2021 | 2021 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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DDoS Protection | CyberSecurity |
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2018 | 2018 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Access Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Access Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Access Bank Technographics
Access Bank is a Banking and Financial Services organization based in Nigeria,
with around 14000 employees and annual revenues of $3.33 billion.
Access Bank operates a diverse technology stack with applications such as
Toast xtraCASH, Oracle Flexcube and ProcessMaker BPM,
covering areas like Expense Management, Core Banking and Process Mining.
Access Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Toast, Oracle and ProcessMaker.
Access Bank recently adopted applications including
Avaya Infinity Platform in 2022, Hubspot CRM in 2021 and Twilio Segment in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Access Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Access Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Access Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.