AI Buyer Insights:

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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

Acromas Insurance Company
Location
57-63 Line Wall Road,
Gibraltar, x,
United Kingdom
Website
https://www.acromasinsurancelimited.co.uk/
Phone
44 13 0377-1111
Artw industry
Insurance
Employee
Revenue

Acromas Insurance Company Technographics

Acromas Insurance Company Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Acromas Insurance Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Acromas Insurance Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Acromas Insurance Company has purchased the following applications: OpenText Qfiniti for Workforce Management in 2016, Afiniti for Chatbots and Conversational AI in 2017, Tableau for Analytics and BI in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Acromas Insurance Company is running and its propensity to invest more and deepen its relationship with OpenText , Qmax , Afiniti or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Acromas Insurance Company revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Acromas Insurance Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Acromas Insurance Company Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OpenText Legacy OpenText Qfiniti Workforce Management HCM n/a 2016 2016
In 2016, Acromas Insurance Company implemented OpenText Qfiniti as its Workforce Management solution to centralize contact center quality monitoring and workforce operations. OpenText Qfiniti was introduced to support interaction recording management and structured quality evaluation across the company’s customer-facing voice channels. The deployment emphasized functional modules common to Workforce Management, including interaction recording ingestion and indexing, quality monitoring and scoring workflows, configurable evaluation templates, and workforce scheduling and reporting capabilities. OpenText Qfiniti was configured to provide searchable recordings, evaluator scorecards, and operational reports to inform staffing and quality assurance activities. Architecturally the implementation aligned with on-premises telephony integration, ingesting audio and metadata from Avaya telephony platforms CM6 with G650 and G450 gateways, Session Manager and SBCs, and Avaya Aura voicemail, while operating alongside existing voice recording systems such as Qmax, Genesys, and NICE. Integration points focused on call capture, storage, and indexed retrieval to enable quality workflows and compliance-oriented audit trails. Operational ownership rested with voice and information technology teams, with configuration governance covering recording retention, evaluator role definitions, and standard quality forms. The rollout concentrated on embedding quality management processes into contact center operations, aligning evaluators and supervisors to the OpenText Qfiniti workflows and reporting structures.
Workforce Management HCM 2013 2013
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Afiniti Legacy Afiniti Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017, Acromas Insurance Company began procurement and design of Afiniti, deploying Afiniti as an AI Platform to introduce intelligent call routing across its contact centre. The Afiniti implementation was positioned to support contact centre decisioning and customer-agent pairing while aligning with the company’s broader data and insight programme. The deployment focused on AI call routing and behavioral pairing capabilities typical of the AI Platform category, and was configured to inform contact centre operations and Next Best Action workflows. This work ran in parallel with Speech Analytics implemented via Genesys Interaction Analytics, Business Intelligence reporting in Tableau, MI automation using SSRS, Data Science tooling in R and Python, a Voice of the Customer programme using Watermelon, and a Group data lake built on Microsoft Azure and Snowflake. Operational scope covered the contact centre and collaborated with underwriting, broking, and claims teams as part of a Data Enrichment project, linking Afiniti to the insurance value chain. Governance and rollout were controlled through the Insight Standards data governance framework and the Head of Insight & Performance, integrating call-routing decision logic with existing MI and analytics workflows and staged deployment across operational teams.
Speech Recognition AI AI-Powered Application 2016 2016
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tableau Software Legacy Tableau Analytics and BI Analytics and BI n/a 2016 2016
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
PBX, VoiP and Phone Systems Collaboration 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2015 2015
Call Center CRM 2015 2015
Call Center CRM 2015 2015
Call Tracking and Recording CRM 2016 2016
Customer Experience CRM 2019 2019
Marketing Analytics CRM 2015 2015
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2018 2018
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2020 2020
Governance, Risk and Compliance TRM 2020 2020
IT Decision Makers and Key Stakeholders at Acromas Insurance Company
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Acromas Insurance Company Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Acromas Insurance Company Technographics

Acromas Insurance Company is a Insurance organization based in United Kingdom, with around 100 employees and annual revenues of $10.0 million.

Acromas Insurance Company operates a diverse technology stack with applications such as OpenText Qfiniti, Afiniti and Tableau, covering areas like Workforce Management, Chatbots and Conversational AI and Analytics and BI.

Acromas Insurance Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as OpenText, Afiniti and Tableau Software.

Acromas Insurance Company recently adopted applications including OneTrust CookiePro in 2020, OneTrust Cookie Consent in 2020 and Adobe Experience Cloud in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Acromas Insurance Company’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Acromas Insurance Company’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Acromas Insurance Company technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.