Addison Lee Limited
35-37 William Road,
London, NW1 3ER,
United Kingdom
London, NW1 3ER,
United Kingdom
44 20 7387-8888
Transportation
Addison Lee Limited Technographics
Addison Lee Limited Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Addison Lee Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 Addison Lee Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Addison Lee Limited has purchased the following applications: Workable ATS for Applicant Tracking System in 2019, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2015, Oracle OBIEE for Analytics and BI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Addison Lee Limited is running and its propensity to invest more and deepen its relationship with Workable , The Access Group , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Addison Lee Limited revenues, which have grown to $281.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Addison Lee Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Addison Lee Limited Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workable | Legacy | Workable ATS | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Addison Lee Limited deployed Workable ATS as its Applicant Tracking System. Workable ATS is used on the company website to capture external applications through the public careers page and route them into a centralized recruitment workflow.
The implementation leverages core Applicant Tracking System capabilities, including job requisition creation and publishing, career site integration, resume parsing and candidate intake, configurable candidate pipelines, interview scheduling, and offer workflow management. Configurations emphasize role based permissions and hiring team collaboration to align recruiter activities with hiring manager reviews and approval steps.
Workable ATS serves as the primary recruitment tool for Addison Lee Limited's HR and recruitment teams, embedded on the corporate site to provide a single source of external applicant data. No other system integrations were specified in the provided information, so operational scope is described as centered on web driven applicant capture and internal recruiter workflow management.
Governance and process controls were applied through standardized hiring workflows, centralized job posting controls, and access management to enforce consistent screening and interview stages. The deployment positions Workable ATS to manage end to end external hiring processes for Addison Lee Limited while keeping candidate data and hiring stage tracking consolidated within the Applicant Tracking System.
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Core HR | HCM |
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2014 | 2014 |
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Core HR | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2017 | 2018 |
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Workforce Management | HCM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Addison Lee Limited implemented Salesforce Chat (formerly Salesforce Live Agent) as part of its Chatbots and Conversational AI deployment to centralize real-time customer engagement. The chat implementation was embedded in a broader Salesforce platform footprint that includes Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, and MuleSoft.
Service Cloud powers the live chat function and is configured to record every contact and case into a single customer record, enabling agents to surface historical interactions during chat handling. Functional capabilities implemented include real-time chat routing and context-aware case creation, aligning Salesforce Chat with account and opportunity data in Sales Cloud and community records in Community Cloud.
Architecturally the chat capability is integrated with Addison Lee’s mobile booking app via MuleSoft APIs, which enrich chat sessions with location-based signals and booking context, and with Marketing Cloud for social channel engagement. Operational coverage spans the UK contact centre that handles around 120,000 queries per month and supports 24x7 passenger engagement across voice, SMS, social platforms, and live chat, extending service and driver support to affiliates and drivers in more than 80 countries.
Governance and service management were centralized on the Salesforce platform so customer acquisition, engagement, onboarding, and retention workflows are instrumented through Service Cloud and Marketing Cloud, with plans to extend analytics through Einstein and to leverage a Premier Success package. Addison Lee states that Salesforce has transformed how it manages customer queries, positioning Salesforce Chat within a unified experience and engagement platform.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018, Addison Lee Limited implemented Oracle OBIEE to serve Analytics and BI needs for payroll and HR reporting. Oracle OBIEE was deployed as the centralized reporting layer to support monthly payroll cycles and month-end reconciliation workflows across three sub-companies covering over 1200 employees within the United Kingdom.
The Oracle OBIEE implementation focused on configured dashboards, scheduled report catalogs, and parameterized report templates aligned to payroll and HR subject areas. Reporting templates and analytical views were constructed to surface month-end reconciliations including P32s, gross to net summaries, pension reports tied to auto enrolment, absence reports, monthly headcount reports, and payroll trackers used by the in-house payroll team.
Oracle OBIEE was integrated with Core HR and Sage as source data stores for employee master data and payroll transaction feeds, enabling reconciled reporting to support BACS file preparation and HMRC RTI submission validation. Operational coverage included Payroll, HR, and Finance teams, with payroll accountants acting as primary users responsible for data input, maintenance of HR and payroll information, and first line stakeholder support for payroll and pension queries.
Governance centered on using Oracle OBIEE as the authoritative reporting hub for payroll reconciliations and month-end control procedures, with documented report schedules and subject area ownership assigned to payroll accountants and finance leads. The implementation preserved manual calculation and audit steps where required, while formalizing report-driven reconciliation and tracker maintenance within existing payroll processing workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Engagement, Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2023 | 2023 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics, Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Addison Lee Limited
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Apps Being Evaluated by Addison Lee Limited Executives
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FAQ - APPS RUN THE WORLD Addison Lee Limited Technographics
Addison Lee Limited is a Transportation organization based in United Kingdom,
with around 1600 employees and annual revenues of $281.0 million.
Addison Lee Limited operates a diverse technology stack with applications such as
Workable ATS, Salesforce Chat (formerly Salesforce Live Agent) and Oracle OBIEE,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Analytics and BI.
Addison Lee Limited has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workable, Salesforce and Oracle.
Addison Lee Limited recently adopted applications including
FreshDesk Customer Support in 2023, Awin Affiliate Marketing in 2021 and Workable ATS in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Addison Lee Limited’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Addison Lee Limited’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Addison Lee Limited technographics profile,
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