Mexico City, 3720,
Mexico
Adt Security Services Technographics
Adt Security Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Adt Security Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Adt Security Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Adt Security Services has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2017, Packet Tide ExpressionEngine CMS (ex EllisLab) for Web Content Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Adt Security Services is running and its propensity to invest more and deepen its relationship with Tawk.to , Engageware , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Adt Security Services revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Adt Security Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Adt Security Services Tech Stack and Enterprise Applications
Adt Security Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Adt Security Services implemented Tawk.to as a website-embedded customer messaging solution. The deployment places Tawk.to on the public site https://www.adt.com.mx/, classifying the implementation within the Chatbots and Conversational AI category and enabling real-time visitor engagement on the company web property.
The implementation centers on the Tawk.to chat widget and cloud-hosted agent dashboard, with configuration focused on live chat, canned responses, visitor presence indicators, and session routing consistent with Chatbots and Conversational AI capabilities. Operational scope is customer service and lead capture on the Mexico site, agents manage interactions through the Tawk.to console, and administration is handled via web-based account controls and role assignments, with the chat delivered through the site integration snippet into the front-end architecture.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Adt Security Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Adt Security Services implemented Microsoft 365 as its primary Collaboration platform. The Microsoft 365 deployment is visible on the company website and was provisioned to support core business functions across the company in Mexico. The implementation established a cloud tenant to centralize email and collaboration workflows.
Functional modules aligned with the Collaboration category include Exchange Online for email, Microsoft Teams for synchronous collaboration, SharePoint for intranet and document management, OneDrive for personal file storage, and the Office applications for productivity. Identity and access control were managed through Azure Active Directory to enable single sign on and role based access across departments, and licensing was provisioned for a small enterprise footprint of approximately 50 users. Operational coverage focused on professional services workflows including internal communications, document lifecycle management, and remote access, with configuration and governance centered on tenant level policies and standard Microsoft 365 security and compliance controls.
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Adt Security Services Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Packet Tide | Legacy | Packet Tide ExpressionEngine CMS (ex EllisLab) | Web Content Management | Content Management | n/a | 2016 | 2016 |
In 2016 Adt Security Services implemented Packet Tide ExpressionEngine CMS (ex EllisLab) for Web Content Management on its public website at adt.com.mx. The deployment positioned Packet Tide ExpressionEngine CMS as the primary content layer for the corporate site, using the application to author, template and publish site pages and to manage media assets and navigation structures.
The implementation focused on site level content management and supported marketing and corporate communications workflows. Packet Tide ExpressionEngine CMS was configured to provide template driven rendering, channel based content organization, publish workflows and role based access controls for content editors and reviewers, with governance centered on editorial roles and staged publishing to the Mexico site.
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Adt Security Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Adt Security Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Adt Security Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Adt Security Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Adt Security Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||