AeroItalia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AeroItalia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 AeroItalia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AeroItalia has purchased the following applications: Amadeus Travel Platform for Travel Management in 2024, Microsoft 365 for Collaboration in 2022, Hotjar for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AeroItalia is running and its propensity to invest more and deepen its relationship with Amadeus IT Group , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AeroItalia revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AeroItalia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus Travel Platform | Travel Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, AeroItalia implemented Amadeus Travel Platform in the Amadeus Travel Platform category to support its European growth strategy and targeted entry into the corporate travel market. The deployment is positioned to deliver dedicated content to corporate customers as the airline expands its route network in Italy, including Sardinia and Sicily, and reinforces its position across Europe.
The implementation includes Amadeus Ticket Server components, specifically a central ticketing server, an e-ticket server, and an e-ticketing network, all integrated into AeroItalia’s passenger service system. These modules establish the ticketing carrier capability for AeroItalia and enable standard e-ticket issuance and central ticket repository functions that are typical of airline ticketing and distribution platforms.
Integration scope is explicitly limited to the airline’s PSS and distribution stack, with the e-ticketing network and central ticketing server designed to support interline and codeshare partner flows. Operational coverage focuses on commercial, distribution, and ticketing operations serving corporate travel sellers and connecting passengers in Italy and other European markets, enabling smoother connections through coordinated ticketing processes.
Governance and commercial workflow changes emphasize carrier ticketing authority and partnership enablement rather than broad IT transformation. AeroItalia will use the Amadeus Travel Platform to become a ticketing carrier for the first time, creating opportunities for interline and codeshare partnerships and a broader set of options for travel sellers and travelers in Italy and elsewhere.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2024 | 2024 |
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