American Family Care
3700 Cahaba Beach Road,
Birmingham, 35242, AL,
United States
Birmingham, 35242, AL,
United States
1 888-351-2061
Healthcare
American Family Care Technographics
American Family Care Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Family Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 American Family Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Family Care has purchased the following applications: Starlims Abbott eScreen for BackGround Screening in 2021, Experity EMR/PM for Electronic Health Record in 2012, Collectly Billie AI for Chatbots and Conversational AI in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Family Care is running and its propensity to invest more and deepen its relationship with STARLIMS , UKG , Experity or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Family Care revenues, which have grown to $450.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Family Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Family Care Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| STARLIMS | Legacy | Starlims Abbott eScreen | BackGround Screening | HCM | n/a | 2021 | 2021 |
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Recruiting | HCM |
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2016 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Experity | Legacy | Experity EMR/PM | Electronic Health Record | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012 American Family Care implemented Experity EMR/PM as its Electronic Health Record across its multi-state urgent care network. The deployment targeted over 40 clinic locations in Alabama, Florida, Georgia, and Tennessee, covering clinical, front desk, and management workflows for physicians, nurse practitioners, nursing staff, lab and x-ray technicians, and clinic managers.
Experity EMR/PM was deployed as a cloud-based, mobile-first Electronic Health Record solution that combined Electronic Medical Records and Practice Management in a single platform. The implementation emphasized a real-time chart room view to manage patient flow, tablet-based clinician documentation to enable multi-user charting, configurable clinical templates for urgent care scenarios, and integrated discharge instruction capabilities via Exit-Writer, all aligned with Meaningful Use certification requirements.
Integrations implemented included electronic lab result ingestion directly into the patient chart and support for electronic prescribing, with clinical staff using patient status indicators to surface workflow bottlenecks. Rollout strategy used pilot beta clinics for one to three months, followed by a phased expansion that brought 26 clinics live within nine weeks, enabling rapid operational scaling while retaining centralized configuration of templates and chart workflows.
Governance and process changes accompanied the technical deployment, American Family Care instituted policy enforcement and reorganized clinic procedures to align with the new platform, and developed an internal learning management system that combined vendor training with AFC specific policies. Vendor implementation support was used during go lives to ease transition and to standardize workflows across sites.
Outcomes documented in the implementation include reduced door to door patient time from an average of 75 minutes to 60 minutes, estimated time savings of 10 to 15 minutes per visit, the ability for a provider to see approximately one additional patient per hour, 95 percent of full-time physicians successfully attesting for Meaningful Use in 2012, successful passage of two CMS audits related to Meaningful Use, and strong user satisfaction reported in an academic study with 91 percent of staff saying the system enhances job performance and 95 percent reporting decreased chart completion time.
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Revenue Cycle Management | ERP Services and Operations |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Collectly | Legacy | Collectly Billie AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2025 | 2025 |
In 2025 American Family Care implemented Collectly Billie AI as a Chatbots and Conversational AI solution across its urgent-care network in the United States. The association with Collectly Billie AI is inferred from American Family Cares logo appearing on Collectlys Billie product page rather than from a direct AFC press release naming the product.
Collectly Billie AI is used to automate patient-billing and RCM interactions, implementing conversational workflows for billing inquiries, automated payment prompts, and natural language understanding to triage patient messages. The deployment emphasizes patient-billing automation and revenue cycle messaging capabilities, reducing the volume of staff-handled inquiries and accelerating patient payments as stated in the source context.
Operational coverage spans American Family Cares urgent-care network in the United States, affecting revenue cycle management and patient services functions at site and centralized billing levels. Governance is aligned to typical RCM conversational deployments, with conversational scripting and workflow orchestration configured to handle common billing scenarios and escalate to human agents when required.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at American Family Care
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by American Family Care Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD American Family Care Technographics
American Family Care is a Healthcare organization based in United States,
with around 1500 employees and annual revenues of $450.0 million.
American Family Care operates a diverse technology stack with applications such as
Starlims Abbott eScreen, Experity EMR/PM and Collectly Billie AI,
covering areas like BackGround Screening, Electronic Health Record and Chatbots and Conversational AI.
American Family Care has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as STARLIMS, Experity and Collectly.
American Family Care recently adopted applications including
Collectly Billie AI in 2025, Microsoft Entra ID (formerly Azure Active Directory) in 2023 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Family Care’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Family Care’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Family Care technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.