Wood Dale, 60191, IL,
United States
AFFRI Technographics
AFFRI Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AFFRI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 AFFRI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AFFRI has purchased the following applications: onWebChat for Chatbots and Conversational AI in 2020, WooCommerce for eCommerce in 2022, Automattic Jetpack CRM for CRM in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AFFRI is running and its propensity to invest more and deepen its relationship with onWebChat , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AFFRI revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AFFRI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AFFRI Tech Stack and Enterprise Applications
AFFRI AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| onWebChat | Legacy | onWebChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, AFFRI implemented onWebChat on its public website to provide customer-facing conversational interactions. AFFRI uses onWebChat as a Chatbots and Conversational AI solution to handle inbound product and support inquiries for its manufacturing business.
Deployment is embedded on the website as a chat widget delivering automated conversational workflows, FAQ automation, basic lead capture, and escalation to human responders when needed. Configuration and operational ownership are centralized within small-company teams, with marketing and customer support managing conversational content, session logs, and response templates. The implementation emphasizes lightweight, web-based conversational automation consistent with Chatbots and Conversational AI category capabilities, with onWebChat serving as AFFRI's customer engagement layer on their site.
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AFFRI eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2022 | 2022 |
In 2022, AFFRI implemented WooCommerce on its public website under vendor Automattic. The WooCommerce implementation serves as the company's primary eCommerce storefront, providing catalog management, shopping cart, checkout, and order capture capabilities consistent with standard eCommerce platforms. Deployment is web-hosted as an embedded storefront on the corporate site and is configured to manage product listings, pricing, and basic order workflows appropriate for a small manufacturing firm.
The implementation scopes operational functions across sales and order processing, connecting online orders into AFFRI's commercial workflow and inventory touchpoints. Governance is managed internally by AFFRI staff, with configuration and content management maintained on the website platform. AFFRI WooCommerce eCommerce supports customer-facing product presentation and transactional ordering for the company's manufacturing product lines.
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AFFRI CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2022 | 2022 |
In 2022, AFFRI deployed Automattic Jetpack CRM on its website as its CRM to centralize customer contact management and lead capture. AFFRI uses Automattic Jetpack CRM as the CRM supporting sales and customer service workflows for the company headquartered in the United States, with configuration sized to a 10 employee organization.
The implementation is delivered through the website instance, with Automattic Jetpack CRM providing core CRM capabilities such as centralized contact and company records, web lead capture tied to site forms, a basic sales pipeline and activity tracking, and email/contact workflow automation consistent with CRM functional patterns. Operational coverage appears focused on front-office functions, consolidating customer records on a single site-hosted instance and standardizing record governance and basic process handling for sales and support teams.
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IT Decision Makers and Key Stakeholders at AFFRI
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Apps Being Evaluated by AFFRI Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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