London, W1D 4SN,
United Kingdom
Agenda 21 Digital Technographics
Agenda 21 Digital Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Agenda 21 Digital and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 67 Agenda 21 Digital employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agenda 21 Digital has purchased the following applications: Microsoft 365 for Collaboration in 2019, FreshDesk Customer Support for Customer Support in 2016, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agenda 21 Digital is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agenda 21 Digital revenues, which have grown to $32.5 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agenda 21 Digital intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Agenda 21 Digital Tech Stack and Enterprise Applications
Agenda 21 Digital Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Agenda 21 Digital implemented Microsoft 365 as its primary Collaboration platform. The implementation of Microsoft 365 is referenced on the company website and supports a 67 employee professional services firm headquartered in the United Kingdom. The deployment centers on core Collaboration capabilities including Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business to support email, document management, synchronous communication, and client collaboration workflows.
Deployment architecture is cloud first with a single Microsoft 365 tenant managed through Azure Active Directory identity services and centralized administrative controls, enabling role based access and tenant level policy enforcement across the organization. Operational coverage includes internal professional services teams, client delivery staff, and corporate functions such as marketing and finance, with configurations focused on document lifecycle, team collaboration, and remote work enablement. Governance practices emphasize centralized user provisioning, SharePoint content governance, and communication policy controls aligned to collaboration use cases visible via the company website.
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Collaboration | Collaboration |
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2022 | 2022 |
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Agenda 21 Digital CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Agenda 21 Digital implemented FreshDesk Customer Support to capture client inquiries and manage support intake from its website. Agenda 21 Digital is a United Kingdom professional services firm with 67 employees, and the deployment positioned FreshDesk Customer Support as the primary web-facing support channel for client services and account management functions.
The implementation used FreshDesk Customer Support web widget integration on the corporate website for direct ticket capture, supplemented by standard ticketing workflows and a knowledge base for self service. Configuration work focused on ticket categorization, priority mapping and email to ticket routing consistent with Customer Support platform capabilities, and automation rules were applied to route and escalate inbound requests.
Operational coverage centered on client services and account management teams, with a consolidated ticket queue and role based access controls to enforce support responsibilities. Governance emphasized workflow definitions and ticket lifecycle handling to standardize response procedures across the business, and the solution served as the primary operational tool for ongoing customer support activities.
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Agenda 21 Digital IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
In 2014 Agenda 21 Digital implemented Microsoft Azure Cloud Services to host its corporate website. Microsoft Azure Cloud Services functions as the Application Hosting and Computing Services layer for the company, providing cloud compute and storage to run web application workloads and serve site content. The deployment is focused on the public website and associated web assets rather than internal enterprise systems.
Configuration and operational setup emphasize provisioning of compute instances, object storage and managed platform services to support application uptime, content delivery and automated scaling consistent with Application Hosting and Computing Services. Operational ownership sits with the company digital and IT function, covering site administration, deployment pipelines and certificate management for public facing endpoints. The implementation is embedded directly into the company website infrastructure.
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Agenda 21 Digital CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Agenda 21 Digital
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Agenda 21 Digital Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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