AIA Australia
509 St Kilda Road,
Melbourne, 3004, VIC,
Australia
Melbourne, 3004, VIC,
Australia
61 18 0033-3613
Insurance
AIA Australia Technographics
AIA Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AIA Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 AIA Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AIA Australia has purchased the following applications: Infor SunSystems for ERP Financial in 2018, Oracle PeopleSoft HCM for Core HR in 2012, Inbenta Chatbot for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AIA Australia is running and its propensity to invest more and deepen its relationship with Infor , Oracle , Frontier Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AIA Australia revenues, which have grown to $1.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AIA Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AIA Australia Tech Stack and Enterprise Applications
AIA Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, AIA Australia implemented Infor SunSystems as its core ERP Financial platform to support finance operations and accounts payable processing across its Australian business. The deployment targeted accounts payable and claims payment workflows managed from the companys finance function, with day to day activity executed by AP officers based in St. Kilda, Victoria.
Infor SunSystems was configured to support accounts payable workflows, payments processing via EFT, credit card and cheques, claims reconciliation and claims payments, and the processing of partial maturity payments, automated policy payments and cashback flexi payment reports. Functional capabilities implemented include vendor payment proposal preparation, creditor payment verification and reconciliation workflows, and handling of specialist payment types such as medical invoices and commissions.
The implementation is explicitly integrated with Ariba for invoice capture and vendor invoice verification, with creditor payment preparation performed by reconciling SunSystems payment proposals against invoices entered in Ariba. Operational coverage centers on the finance and accounts payable teams, with AP officers processing approved payment requests in Infor SunSystems and responding to payment queries received via email and phone.
Operational governance emphasizes invoice to payment reconciliation and creditor verification, with documented procedures for verifying vendor payment proposal reports against Ariba invoices and routing exception queries to finance. The configuration of Infor SunSystems therefore establishes a centralized ERP Financial control point for payments, claims reconciliation and creditor management within AIA Australias finance organization.
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AIA Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2012 | 2012 |
In 2012, AIA Australia deployed Oracle PeopleSoft HCM as its Core HR platform. The implementation established PeopleSoft as the primary system for employee master data, payroll-related HR records, and position management across the Australia organization.
Oracle PeopleSoft HCM was configured to support core HR functions including new hire and employment variation data entry, organizational structure and position management, system administration for HR data integrity, and management reporting. The PeopleSoft environment was used for transactional HR workflows, validation and reconciliation activities, and participation in application testing and change initiatives run by the People and Culture team.
The PeopleSoft implementation integrated operationally with the CHRIS21 payroll system via data synchronization processes and maintained employee share data in Computershare to support coordinated payroll processing and share plan administration. Operational scope included payroll processing for approximately 1300 employees on a fortnightly cycle, with a payroll team of four administrators providing day to day HR and payroll support across AIA Australia.
Governance emphasized dedicated system administration, query resolution workflows, and a formal change management cadence that included proposing projects, participating in major application testing, and producing local and group management reports. Routine responsibilities recorded in the environment included maintaining data integrity, managing payroll inbox operations, and administering org structure and position changes within Oracle PeopleSoft HCM to support People and Culture and Payroll functions.
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Payroll | HCM |
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2012 | 2012 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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AIA Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Inbenta Technologies | Legacy | Inbenta Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, AIA Australia deployed the Inbenta Chatbot on its website. The deployment used the Inbenta Platform to provide Chatbots and Conversational AI capabilities for web-based customer engagement, embedding a conversational interface across public site pages to automate routine inquiries and surface knowledge base responses.
The Inbenta Chatbot configuration emphasized natural language understanding, intent classification, FAQ automation, and session management, reflecting standard Chatbots and Conversational AI functional modules. Operational ownership concentrated with digital customer experience and contact centre teams, with governance focused on knowledge base curation, intent tuning, staged content rollouts, and monitoring of conversational logs and platform analytics. The implementation was delivered at the presentation layer of AIA Australia s website and designed to route resolved interactions to automated responses while escalating unresolved or complex queries to human channels.
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AIA Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2022 | 2022 |
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AIA Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2020 | 2020 |
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AIA Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2023 | 2023 |
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AIA Australia Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2016 | 2016 |
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AIA Australia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Risk Management | TRM |
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2019 | 2019 |
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AIA Australia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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AIA Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2017 | 2017 |
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AIA Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at AIA Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by AIA Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AIA Australia IT executives and key decision makers. This section highlights AIA Australia's latest recorded technology evaluations, including Flare Onboarding for Onboarding on 2025-05-07 and MYOB AccountRight for ERP Financial on 2025-04-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AIA Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-07 | AIA Australia | Evaluated | Flare HR | Flare Onboarding | Onboarding | HCM |
| 2025-04-07 | AIA Australia | Evaluated | MYOB | MYOB AccountRight | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD AIA Australia Technographics
AIA Australia is a Insurance organization based in Australia,
with around 2000 employees and annual revenues of $1.80 billion.
AIA Australia operates a diverse technology stack with applications such as
Infor SunSystems, Oracle PeopleSoft HCM and Inbenta Chatbot,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
AIA Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Oracle and Inbenta Technologies.
AIA Australia recently adopted applications including
ServiceNow ITSM in 2023, DocuSign eSignature in 2022 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AIA Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AIA Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AIA Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.