Llucmajor, 07620,
Spain
Air Europa Lineas Aereas Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Air Europa Lineas Aereas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2751 Air Europa Lineas Aereas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air Europa Lineas Aereas has purchased the following applications: Bizneo Absence Manager for Absence and Leave Management in 2020, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2015, Pega Platform for Business Process Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air Europa Lineas Aereas is running and its propensity to invest more and deepen its relationship with Bizneo HR , Microsoft , Pegasystems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air Europa Lineas Aereas revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air Europa Lineas Aereas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bizneo HR | Legacy | Bizneo Absence Manager | Absence and Leave Management | HCM | n/a | 2020 | 2020 |
In 2020, Air Europa implemented Bizneo Absence Manager as part of its adoption of the Bizneo HR suite. Bizneo HR cites a testimonial referencing Air Europa that describes centralizing HR workflows, consolidating reports, and enabling manager self-service for Spain, and Bizneo Absence Manager was implemented to address absence and leave processes within that program.
The implementation focused on core Absence and Leave Management capabilities including vacation and absence tracking, configurable approval workflows, and centralized reporting and self-service for managers. Bizneo Absence Manager was configured to support HR and people manager workflows in Spain, establishing a centralized process and governance model for absence approvals and operational reporting across the HR function.
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Learning and Development | HCM |
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2021 | 2021 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Platform | Business Process Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022 Air Europa implemented Pega Platform as a Business Process Management solution to unify passenger interactions and enable a customer centric operational model. The deployment was positioned to address inconsistent engagements by consolidating process orchestration and customer decisioning across passenger touchpoints.
Air Europa used Pega Platform to create a 360° customer view and to manage every interaction from bookings to baggage claims, targeting passenger experience and contact center workflows. Functional focus included transforming core processes such as overbooking and claims while enabling real time, contextual messaging and personalized offers for ancillaries and destinations.
The implementation embedded next best action decisioning and agent guidance capabilities so contact center staff could react to passengers with alternative flights, compensation, or tailored offers. Pega Platform provided orchestration across booking workflows, baggage and claims operations, contact center case handling, and loyalty enrollment paths to support consistent, contextual experiences across channels.
Governance centered on standardizing agent workflows and operational rules to ensure consistent customer treatment and faster resolution of queries. Process automation and centralized decision logic underpinned the rollout, allowing Air Europa to deliver one to one personalization and real time communications while reducing time to market for new offers.
Reported results from the Pega Platform implementation included improved operational and process efficiency, reduced IT cost and time to market, clearer personalized and contextual communications, a consistent experience across channels, quicker resolution of customer queries, and growth in loyalty program enrollment and overall customer satisfaction.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2017 | 2017 |
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eCommerce Fraud Protection | eCommerce |
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2017 | 2017 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Expense Management | ERP Financial Management |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2017 | 2017 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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