Petaling Jaya, 47800,
Malaysia
Air Liquide Malaysia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Air Liquide Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Air Liquide Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air Liquide Malaysia has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2019, ServiceNow Workforce Optimization for Workforce Management in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air Liquide Malaysia is running and its propensity to invest more and deepen its relationship with Oracle , ServiceNow , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air Liquide Malaysia revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air Liquide Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Workforce Optimization | Workforce Management | HCM | n/a | 2020 | 2020 |
In 2020, Air Liquide Malaysia implemented ServiceNow Workforce Optimization as a Workforce Management solution to standardize workforce planning and operational staffing across ALBS operations in the APAC region. The deployment targeted Business Service Centers in Kuala Lumpur and Shanghai and the Global Functions of IT, Digital and Procurement, aligning workforce planning with broader service delivery objectives for procurement and support functions.
ServiceNow Workforce Optimization was configured to provide core Workforce Management capabilities including forecasting, shift scheduling, real-time adherence monitoring, and performance analytics to support Service Desk and COE operations. The implementation emphasized configuration of ServiceNow Workflows for ticket routing and escalation, and the solution was aligned with existing ServiceNow ITSM processes to enable L4 support coordination, UAT orchestration, and SLA tracking.
Integrations were implemented with the procurement application landscape that includes Coupa and Zycus, and with Oracle EBS as an upstream ERP touchpoint, preserving visibility across procure to pay and supplier data flows. The product team maintained awareness of downstream and upstream interacting systems, ensuring Workforce Optimization exchanged status and staffing signals with procurement application incident and change processes.
Governance and operational ownership were structured around a Product and Services management model, responsible for end to end lifecycle management, solution design, technical reviews, code and patch oversight, and service level assurance. The program required close collaboration with Enterprise Architecture, COE technical resources, Service Desk teams and QA leads to validate acceptance criteria, perform impact analysis for changes, and keep the ServiceNow Workforce Optimization configuration aligned with IT standards and compliance requirements.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
|
2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
|
2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Application Performance Management | ITSM |
|
2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2020 | 2020 |
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Procurement | Procurement |
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2020 | 2020 |
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Supplier Relationship Management | Procurement |
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2020 | 2020 |
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Supplier Relationship Management | Procurement |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
|
2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
|
2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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