Air Niugini
Air Niugini House, Port Moresby, National Capital District,
Boroko, 121,
Papua New Guinea
Boroko, 121,
Papua New Guinea
675 327 3444
Transportation
Air Niugini Technographics
Air Niugini Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Air Niugini and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Air Niugini employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air Niugini has purchased the following applications: Epicor ERP for ERP Financial in 2013, SITA Connect Go for Airport Management in 2024, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air Niugini is running and its propensity to invest more and deepen its relationship with Epicor , SITA , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air Niugini revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air Niugini intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Air Niugini Tech Stack and Enterprise Applications
Air Niugini ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Air Niugini implemented Epicor ERP as an ERP Financial platform to centralize fixed asset accounting and capital expenditure controls across departmental finance functions. The deployment focused on establishing an enterprise asset register to record assets into respective categories, capture location, original price, purchase date and the date put into use.
Epicor ERP was configured to support fixed assets master data, capital expenditure sheet maintenance for departmental purchasing, and formal asset disposal processing. The capital expenditure sheet is used by departments to request purchases against budget, with many purchases noted as occurring outside approved budgets during the financial year.
Asset disposal and book value determination are processed inside the Epicor ERP PX Finance System module, with disposal postings contingent on an approval form signed by GM Finance, the Department Manager and the CEO. Financial reconciliation workflows were implemented to reconcile the asset clearing account, the loan repayment account for a residential building and other specified accounts.
Operational coverage includes departmental finance teams and on-site asset custodians, with a governance program requiring yearly on-site verification of assets to confirm they are in use and properly maintained by users. Approval routing, asset verification schedules and lifecycle record updates were embedded into Epicor ERP to align asset management events with financial posting controls.
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Air Niugini ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SITA | Legacy | SITA Connect Go | Airport Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024 Air Niugini implemented SITA Connect Go in the Airport Management category to link six international airports and sales offices with its head office and cloud-hosted applications. The APAC-region deployment was announced in October 2024 and targeted IT and network operations, establishing a unified connectivity layer for operational, sales, and administrative functions. The implementation explicitly focused on linking distributed sites into a cloud-accessible network fabric to support the airline's global workforce.
SITA Connect Go delivered cloud connectivity and secure WAN capabilities consistent with Airport Management connectivity solutions, enabling centralized management of connectivity and security policies by IT and network operations. Operational coverage included six international airport sites and regional sales offices, with integrations to the carrier's head office systems and cloud-hosted applications as part of the rollout. Air Niugini reported roughly a forty-fold increase in average bandwidth and noted improved productivity and flexibility for users as part of the deployment outcomes.
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Air Niugini CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020 Air Niugini deployed Hotjar on its public website to capture web behavior as part of its Customer Experience tooling. The deployment centers on Hotjar as the primary on-site behavioral analytics and feedback tool, positioned to support digital experience, UX, and marketing functions across the airline's web channels.
The implementation emphasizes Hotjar capabilities commonly used for web experience analysis, including session recordings, heatmaps, conversion funnel observation, and on-site feedback and survey widgets. Hotjar was configured to instrument key pages and flows on the website, enabling qualitative behavioral data capture and structured visitor feedback to inform UX and content decisions.
Architecturally the implementation follows a client-side instrumentation model, with the Hotjar JavaScript snippet embedded in the site to stream session and event data to the vendor dashboard. Operational ownership rests with the digital and UX teams, with outputs consumed by marketing, product, and customer service stakeholders to contextualize customer journeys on the web.
Governance focused on establishing a regular review cadence and centralized access to Hotjar output for the core digital team, enabling structured analysis and prioritization of site issues and UX experiments. The narrative links Air Niugini, Hotjar, Customer Experience and digital experience management, reflecting the application of on-site behavioral analytics to airline web channels.
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Customer Support | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Air Niugini PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Air Niugini IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Air Niugini CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Air Niugini
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Apps Being Evaluated by Air Niugini Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Air Niugini IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Air Niugini digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Air Niugini Technographics
Air Niugini is a Transportation organization based in Papua New Guinea,
with around 1500 employees and annual revenues of $150.0 million.
Air Niugini operates a diverse technology stack with applications such as
Epicor ERP, SITA Connect Go and Hotjar,
covering areas like ERP Financial, Airport Management and Customer Experience.
Air Niugini has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, SITA and Contentsquare.
Air Niugini recently adopted applications including
SITA Connect Go in 2024, FreshDesk Customer Support in 2022 and The Trade Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Air Niugini’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Air Niugini’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Air Niugini technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.