Aircall
44W 28th Street,
New York, 10001, NY,
United States
New York, 10001, NY,
United States
1 888-240-6923
Professional Services
Aircall Technographics
Aircall Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aircall and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Aircall employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aircall has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2020, Zoom for Audio Video and Web Conferencing in 2020, Ironclad CLM for Contract Lifecycle Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aircall is running and its propensity to invest more and deepen its relationship with Oracle , Expensify , Spendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aircall revenues, which have grown to $121.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aircall intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aircall Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Aircall implemented Oracle NetSuite ERP to consolidate global accounting and create a unified finance platform. Aircall selected NetSuite OneWorld as its ERP Financial backbone to centralize cross-border ledgers and provide a single source of truth for invoice, customer and journal level reporting.
Oracle NetSuite ERP was configured with core financial modules and later expanded with the Advanced Revenue Management module to address complex revenue recognition. The implementation includes accounts receivable and billing workflows as the company is switching invoice to cash into NetSuite and plans to migrate its subscription engine into the same ERP, aligning billing, revenue recognition and general ledger posting within one system.
The rollout internalized accounting processes that had previously relied on spreadsheets exchanged with external accountants, removing dual-format data flows and enabling direct auditor access to NetSuite for financial reviews. Aircall pursued NetSuite over alternative midmarket ERPs, citing regional availability of experienced integrators in Paris as a factor, and positioned the system to support audits and consolidated reporting across its international footprint.
Governance was driven by the finance leadership team who chose to centralize accounting ownership and to use NetSuite OneWorld for drill-down analytics across transactional records. The implementation delivered a consolidated financial view and improved navigability to invoice, customer and journal level detail, and the company expects that providing auditors direct access to NetSuite will reduce audit friction and save time.
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Expense Management | ERP Financial Management |
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2019 | 2019 |
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Expense Management | ERP Financial Management |
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2019 | 2019 |
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Subscription and Recurring Billing | ERP Financial Management |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Aircall implemented Zoom to provide browser-accessible conferencing from its public website, establishing Zoom as the primary Audio Video and Web Conferencing capability surfaced to external participants. The deployment exposes Zoom meeting links and web client join flows on site pages to enable real-time audio and video sessions for external stakeholders, while also supporting internal collaboration across the 600-employee professional services organization based in the United States.
The implementation concentrates on core Zoom functional modules such as real-time video and audio conferencing, screen sharing, and scheduled meeting workflows, with the Zoom application used both as an embedded web client and as a desktop/mobile client for staff. Operational scope spans customer-facing website entry points and internal meeting processes, and governance centers on standardized meeting links, attendee access controls, and coordination of web-initiated conferencing with Aircall’s customer engagement and sales workflows.
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2014 | 2014 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ironclad | Legacy | Ironclad CLM | Contract Lifecycle Management | Content Management | n/a | 2019 | 2019 |
In 2019, Aircall implemented Ironclad CLM to centralize and standardize contracting across its globally distributed teams. The Ironclad CLM deployment was scoped to support Contract Lifecycle Management for Legal operations and cross-functional contract flows across offices in Paris, New York, Sydney, Madrid, London, Berlin and remote locations.
Configuration work focused on contract authoring templates, a searchable clause library, automated approval routing, contract validation checks and signature orchestration, together with document management and knowledge management capabilities. Implementation included role based access controls, template management, workflow orchestration, automated notifications and audit logging to support legal review and Commercial Counsel oversight.
The Aircall deployment paired Ironclad CLM with eSignature capabilities and with other legal operations tooling to automate signature and validation processes, positioning Ironclad CLM as the central contract repository for Legal and for cross functional stakeholders including Commercial, Sales and Finance. The solution was provisioned as a cloud based SaaS instance to provide global access, centralized governance and unified contract storage.
Governance and process work was driven by the Legal Operations function, which implemented internal contract creation, validation and signature procedures, maintained legal department policies and managed company wide ad hoc legal projects. The Legal Operations Specialist role at Aircall was explicitly charged with implementing and managing current and future legal systems, developing automation and internal tools, and supporting basic drafting and review under Commercial Counsel supervision.
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2017 | 2017 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Aircall
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Aircall Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Aircall IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Aircall digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Aircall Technographics
Aircall is a Professional Services organization based in United States,
with around 600 employees and annual revenues of $121.0 million.
Aircall operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zoom and Ironclad CLM,
covering areas like ERP Financial, Audio Video and Web Conferencing and Contract Lifecycle Management.
Aircall has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zoom Video Communications and Ironclad.
Aircall recently adopted applications including
Zoominfo Platform in 2021, Salesforce Marketing Cloud in 2021 and Amazon SES in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aircall’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aircall’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aircall technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.