Le Champ Pres Froges, 38190,
France
Airstar Technographics
Airstar Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Airstar and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 41 Airstar employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Airstar has purchased the following applications: Tidio Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2020, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Airstar is running and its propensity to invest more and deepen its relationship with Tidio , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Airstar revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Airstar intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Airstar Tech Stack and Enterprise Applications
Airstar AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Airstar implemented Tidio Live Chat on its public website. Airstar deployed Tidio Live Chat as a Chatbots and Conversational AI solution to provide real time visitor engagement and scripted conversational handling for the France based manufacturing business with 41 employees.
The implementation centers on a website chat widget and agent console, using automated messages and chatbot flows to capture contact details and triage inbound inquiries. Configuration included canned responses, proactive greeting rules, message templates, and basic visitor context features consistent with Chatbots and Conversational AI deployments.
Operational coverage is focused on web driven customer support and commercial inquiry handling, routed to internal agents responsible for sales and support. The deployment is scoped to the company website and configured to surface visitor context to on duty agents for faster response management.
Governance included establishment of chat response templates, agent routing rules, and documented operating hours for chat availability to align with existing support workflows. The rollout emphasized configuration of conversational flows and agent workflows rather than integrations with external enterprise systems.
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Airstar Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Airstar implemented Microsoft 365. Microsoft 365 is being used as the company’s cloud Collaboration platform and is observable on Airstar’s public website, indicating a cloud-hosted tenant model for productivity and content services.
For a 41 employee manufacturing firm, the deployment centers on Collaboration capabilities typical of Microsoft 365, including Exchange Online email, Microsoft Teams for synchronous communication, and SharePoint for document management and intranet functions, supporting operations, sales and administrative business functions. Governance is applied at the tenant level with centralized user provisioning, role based access controls, and standard security and compliance controls consistent with cloud collaboration deployments.
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Collaboration | Collaboration |
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2022 | 2022 |
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Airstar ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Airstar implemented Atlassian Jira Service Desk as its IT Service Management platform. Airstar is a France based manufacturer with 41 employees and approximately 6,000,000 in revenue, and Atlassian Jira Service Desk is deployed on their website as a customer facing service portal to centralize inbound support and maintenance requests.
The implementation centers on ticketing and incident management workflows, a web embedded customer portal, request fulfillment routing, and knowledge base capabilities aligned with IT Service Management practice. Configuration work included workflow automation, SLA rule configuration, and role based request queues to support internal IT and customer service teams, with governance focused on centralized ticket triage and owner assignment across operations and support functions.
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Airstar IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Airstar
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Airstar Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||