Akamai Technologies
Aviator Park Building X1A,
Addlestone, KT15 2PG,
United Kingdom
Addlestone, KT15 2PG,
United Kingdom
44 17 8422-5400
Professional Services
Akamai Technologies Technographics
Akamai Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Akamai Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 191 Akamai Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Akamai Technologies has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Swiftype for Application, Web and Enterprise Search in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Akamai Technologies is running and its propensity to invest more and deepen its relationship with Salesforce , Drift , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Akamai Technologies revenues, which have grown to $151.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Akamai Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Akamai Technologies Tech Stack and Enterprise Applications
Akamai Technologies AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Akamai Technologies implemented Salesforce Chat (formerly Salesforce Live Agent). The deployment uses Salesforce Chat within the Chatbots and Conversational AI category to enable web-embedded, real-time customer engagement on Akamai's public website, supporting web-based customer service and sales engagement workflows.
Configuration reflects standard Chatbots and Conversational AI capabilities, including browser-embedded chat widgets, agent console session management, proactive chat invitations, session routing to live agents, and transcript capture for follow up. The implementation leverages conversation scripting and routing rules to qualify inbound chats and triage requests to the appropriate support streams.
Operational ownership is positioned with digital customer support and web operations, responsible for day to day chat moderation, staffing, routing configuration, and business hours. Governance focuses on scripted response libraries and transcript handling to ensure consistent agent interactions, and the scope of the implementation is Akamai's public web properties where Salesforce Chat is embedded.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Akamai Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Akamai Technologies deployed Cisco Webex Meetings on their website. The deployment uses Cisco Webex Meetings within the Audio Video and Web Conferencing category to provide web-initiated conferencing and hosted meeting sessions for external access.
Configuration centered on browser-based join flows, host controls, multi-party video, screen sharing, HD audio, session recording, and meeting scheduling capabilities. The implementation makes use of standard modules for meeting management, participant controls, recording retrieval, and administrative configuration consistent with Audio Video and Web Conferencing platforms.
Operationally the solution is surfaced on Akamai's public website to enable customer and partner engagement, embedding meeting access and scheduling links into external workflows. Governance emphasis is on administrative account management, role based host permissions, and content retention and access controls typical for web conferencing deployments.
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Akamai Technologies Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Swiftype | Legacy | Swiftype | Application, Web and Enterprise Search | Content Management | n/a | 2018 | 2018 |
In 2018, Akamai Technologies implemented Swiftype to power search on its public website. The deployment of Swiftype is categorized as Application, Web and Enterprise Search and was provisioned to provide site search and content discovery across akamai.com.
The implementation follows a cloud-hosted search architecture with Swiftype performing crawler based indexing and serving query results to a site embedded search interface. Functional modules observed align with standard Application, Web and Enterprise Search capabilities, including indexing, relevance tuning and ranking controls, autocomplete and suggestion logic, faceted navigation, and search analytics for query and click monitoring. Operational scope is the corporate website and public facing content, supporting marketing and customer experience workflows and visitor self service. Governance is exercised through the Swiftype administrative controls for index configuration and relevance adjustments, with configuration and tuning focused on web properties rather than back office systems.
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Akamai Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2001 | 2001 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Akamai Technologies ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Incident Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Akamai Technologies TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Akamai Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Akamai Technologies CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Akamai Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Akamai Technologies Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Akamai Technologies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Akamai Technologies digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Akamai Technologies Technographics
Akamai Technologies is a Professional Services organization based in United Kingdom,
with around 191 employees and annual revenues of $151.7 million.
Akamai Technologies operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Cisco Webex Meetings and Swiftype,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Application, Web and Enterprise Search.
Akamai Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Cisco Systems and Swiftype.
Akamai Technologies recently adopted applications including
Drift AI Chatbot in 2022, Zoom in 2022 and Slack Connect in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Akamai Technologies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Akamai Technologies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Akamai Technologies technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.