Akamai
145 Broadway,
Cambridge, 2142, MA,
United States
Cambridge, 2142, MA,
United States
1 617-444-3000
Professional Services
Akamai Technographics
Akamai Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Akamai and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10700 Akamai employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Akamai has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2018, Oracle Cloud HCM Compensation for Compensation Management in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Akamai is running and its propensity to invest more and deepen its relationship with Oracle , ADP , Betterworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Akamai revenues, which have grown to $3.99 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Akamai intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Akamai Tech Stack and Enterprise Applications
Akamai ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Akamai implemented Oracle Cloud ERP as an ERP Financial solution, replacing Oracle E-Business Suite. The Oracle Cloud ERP implementation was reported by Oracle among its enterprise customer wins during that quarter.
The deployment concentrated on core finance capabilities common to ERP Financial projects, including general ledger, accounts payable, accounts receivable, fixed assets, and cash management. Oracle Cloud ERP was configured to harmonize the chart of accounts and standardize month end close orchestration, with finance automation and control frameworks applied to transaction processing and financial reporting.
The program was noted as part of a broader dual ERP and HCM wave reported by Oracle, which suggests concurrent workforce and payroll modernization activities at some customers. Migration work entailed extraction, conversion, and reconciliation of transactional and master finance data from Oracle E-Business Suite into Oracle Cloud ERP, with cutover sequencing designed to maintain accounting integrity.
Governance activities centered on consolidating finance process ownership, implementing centralized intercompany controls, and embedding workflow approval rules within Oracle Cloud ERP. Operational scope focused on enterprise finance and accounting functions, accompanied by change management to align finance teams to cloud-native processes and controls.
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Akamai HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Compensation | Compensation Management | HCM | n/a | 2018 | 2018 |
In 2018, Akamai implemented Oracle Cloud HCM Compensation to centralize Compensation Management across its global HR estate. The deployment was led from the HR Technology organization reporting into the VP of Back Office Applications, with program leadership that included a 20 plus member team distributed across three regions and a core HRIS delivery team of approximately six analysts and technical developers.
The implementation focused on the Oracle Cloud HCM Compensation module, including HCM Data Loader HDL for bulk data reconciliations and a combined on premise and cloud compensation configuration. Functional capabilities managed through Oracle Cloud HCM Compensation included structured compensation planning and cycle management, manager and employee self service touchpoints, and annually cycled enhancements and support processes governed by the HRIT team.
Integrations were explicitly built into the program, including data and payroll related interfaces with Oracle R12 components and external providers such as Fidelity, SuccessFactors, Charles Schwab, and Prudential, leveraging HDL and integration scripts to reconcile compensation data flows. The solution sat alongside Talent Acquisition and payroll systems, reflecting a unified HR application architecture that connected Taleo and other HR modules to compensation workflows.
Governance followed corporate systems software development lifecycle and project management best practices, with the HR Technology team responsible for roadmap, prioritization, and ongoing support. The program included oversight of contingent workers and SOW resources for rollout and annual maintenance, and a recurring cadence for enhancements and compliance driven updates to the Oracle Cloud HCM Compensation configuration.
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Core HR | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2017 | 2018 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2020 | 2020 |
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Succession and Leadership Planning | HCM |
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2014 | 2014 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Akamai AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Akamai implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website, deploying a web-embedded real-time messaging capability to support customer interactions. The implementation maps directly to the Chatbots and Conversational AI category, delivering synchronous chat sessions and agent-facing console functionality for web channel engagement.
Configuration centered on core functional modules of Salesforce Chat, including the web chat widget, agent presence and routing, session transfer and chat transcript capture. Operational coverage targeted customer service and technical support workflows on the public site, with governance and configuration managed through the application settings and site embedding to align chat routing and transcript retention with existing support processes. Salesforce Chat (formerly Salesforce Live Agent) is the application used for this deployment.
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Akamai Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Akamai Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Akamai Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Content Management | Content Management |
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2016 | 2016 |
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Content Management, Document Management, Intelligent Document Processing | Content Management |
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2021 | 2021 |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Akamai eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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Akamai CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2013 | 2013 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2008 | 2008 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2011 | 2011 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Akamai EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2021 | 2021 |
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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Akamai ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2023 | 2024 |
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Incident Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Akamai TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Akamai IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Akamai CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Akamai
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Director of Human Resources | Director | HR | |
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Human Resources Director | Director | HR | |
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Executive Vice President and CHRO | CXO | HR | |
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Director, HR Technology | Director | HR | |
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Global Director, Finance Systems–Center of Excellence Business and Finance Operations (Boston, USA) | Director | IT | |
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Chief Strategist, Financial Services | CXO | Finance | |
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Senior Director - Finance | Director | Finance | |
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Chief Information Officer | CXO | IT | |
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Vice President Finance | VP | Finance | |
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Global Travel Manager | Manager | Finance | |
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Manager, Purchasing, Travel and Meeting Services | Manager | Procurement | |
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Director, Corporate FP&A | Director | Finance | |
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Senior Director, Analytic Operations and Planning | Director | Operations | |
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Director of Supply Chain Management | Director | Supply Chain | |
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Vice President Finance | VP | Finance | |
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Vice President, Corporate FP&A | VP | Finance | |
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Director of IT | Director | IT | |
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Director, Global Procurement | Director | Procurement | |
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Executive Vice President, Chief Human Resources Officer | CXO | HR | |
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Director Of Payroll | Director | HR | |
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Vice President, Global HR Business Partnering | VP | HR | |
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Director HR Operations | Director | HR | |
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Global Benefits Director | Director | HR | |
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Chief of Staff to the CHRO | CXO | HR | |
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Director, HR PMO and M&A | Director | HR | |
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Vice President, HR Strategic Programs | VP | HR | |
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Senior Director of Global Payroll and Equity Comp Administration | Director | HR | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Akamai Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Akamai IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Akamai digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Akamai Technographics
Akamai is a Professional Services organization based in United States,
with around 10700 employees and annual revenues of $3.99 billion.
Akamai operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Cloud HCM Compensation and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Compensation Management and Chatbots and Conversational AI.
Akamai has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Salesforce.
Akamai recently adopted applications including
Cast AI in 2023, Nasdaq ESG in 2022 and Google Workspace (Formerly Google G-Suite) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Akamai’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Akamai’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Akamai technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.