AlertOps
125 Fairfield Way #330,
Bloomingdale, 60108, IL,
United States
Bloomingdale, 60108, IL,
United States
1 844-292-8255
Professional Services
AlertOps Technographics
AlertOps Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AlertOps and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 AlertOps employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AlertOps has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015, WooCommerce for eCommerce in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AlertOps is running and its propensity to invest more and deepen its relationship with Ruby , Microsoft , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AlertOps revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AlertOps intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AlertOps Tech Stack and Enterprise Applications
AlertOps AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, AlertOps implemented Ruby Live Chat on its public website to provide real time visitor engagement and immediate routing of site inquiries. Ruby Live Chat is deployed in the Chatbots and Conversational AI category and functions as the primary web channel for customer support, pre sales engagement, and incident communication.
The deployment follows a cloud hosted widget architecture with a browser based client for agents and a managed control plane, reflecting typical chat deployment patterns for a small professional services firm. Functional capabilities configured include the live chat widget, agent presence and routing, canned responses, and transcript logging for follow up. Operational coverage is focused on the public website and the customer support and operations teams, with governance implemented through role based access, chat routing rules, and escalation workflows to align conversational handling with incident response processes.
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AlertOps Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, AlertOps implemented Microsoft 365 as its primary collaboration platform. The deployment is visible on the company website and centers on Microsoft 365, supplied by Microsoft, to provide email and calendaring, Office productivity applications, real time communications through Teams, and cloud based document storage with OneDrive and SharePoint. AlertOps Microsoft 365 Collaboration supports communications and document management business functions across the 30 person professional services organization.
Configuration and provisioning were commensurate with a small company scale and typically include tenant provisioning, license assignment, user account and access management, mailbox and client application setup, and Teams and SharePoint site structures aligned to project and support workflows. Governance elements are expected to include administrative role separation, site and folder permission models, and content retention or sharing settings consistent with Collaboration deployments. The implementation is scoped to corporate operations and the public site confirms Microsoft 365 is part of AlertOps operational toolset.
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Collaboration | Collaboration |
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2021 | 2021 |
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AlertOps eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2015 | 2015 |
In 2015, AlertOps implemented WooCommerce on its public website to deliver an eCommerce storefront for online sales and transaction processing. AlertOps deployed WooCommerce as a WordPress based storefront, using the application to enable direct customer ordering and payment capture for its professional services offerings.
The implementation leveraged core WooCommerce functional modules including product catalog and product pages, shopping cart and checkout workflows, order management, and standard tax and shipping configuration. The WooCommerce deployment also included payment gateway integration and automated order notification capabilities to support transaction processing and customer communications.
Operational ownership was centralized with the website administration team, providing site level governance for plugin updates, access control, and security maintenance. The deployment positioned AlertOps WooCommerce eCommerce to support sales and billing workflows on the company website while relying on WordPress plugin management and site administration processes for ongoing operation.
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AlertOps CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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AlertOps ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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AlertOps TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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AlertOps PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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AlertOps IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at AlertOps
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by AlertOps Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AlertOps IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AlertOps digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD AlertOps Technographics
AlertOps is a Professional Services organization based in United States,
with around 30 employees and annual revenues of $3.0 million.
AlertOps operates a diverse technology stack with applications such as
Ruby Live Chat, Microsoft 365 and WooCommerce,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
AlertOps has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ruby, Microsoft and Automattic.
AlertOps recently adopted applications including
Ruby Live Chat in 2021, Zoho Mail in 2021 and Inspectlet Session Recording in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AlertOps’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AlertOps’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AlertOps technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.