Penryn, TR10 9LU,
United Kingdom
Allen & Heath Technographics
Allen & Heath Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Allen & Heath and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110 Allen & Heath employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Allen & Heath has purchased the following applications: Microsoft 365 for Collaboration in 2015, Adobe Commerce (ex Magento) for eCommerce in 2021, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Allen & Heath is running and its propensity to invest more and deepen its relationship with Microsoft , Google , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Allen & Heath revenues, which have grown to $65.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allen & Heath intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Allen & Heath Tech Stack and Enterprise Applications
Allen & Heath Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Allen & Heath implemented Microsoft 365 to establish a Collaboration platform supporting its 110 employees in the United Kingdom. Public site traces indicate Microsoft 365 is used on their website, showing the application is surfaced in external-facing tooling as part of the company environment.
The Microsoft 365 deployment centers on Collaboration capabilities common to the suite, including cloud email and calendaring, document collaboration and content management, file synchronization, and unified communication and presence. Governance for Microsoft 365 deployments typically relies on centralized tenant administration, role based access control, and content lifecycle policies to manage document workflows and internal communications across departments. The overall signal ties Allen & Heath, Microsoft 365, Collaboration to business functions for internal collaboration, content publishing, and external communication channels.
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Collaboration | Collaboration |
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2013 | 2013 |
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Allen & Heath eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021, Allen & Heath implemented Adobe Commerce (ex Magento) as its eCommerce platform for its primary public website. Adobe Commerce (ex Magento) is employed as the web storefront and commerce engine, positioning the deployment within the eCommerce category.
The implementation leverages core Adobe Commerce functional modules including product catalog management, inventory control, shopping cart and checkout workflows, customer account and order management, promotions and content management. Configuration concentrated on storefront merchandising, SKU and pricing management, and administrative control through the Adobe Commerce back end to support catalog updates and transactional processing.
Operational coverage is the company website, supporting business functions across sales, marketing, and customer support in the United Kingdom. Governance and site operations are centered on the Adobe Commerce administrative console and content workflows, enabling centralized product maintenance and order handling by the internal digital team.
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Allen & Heath CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Allen & Heath deployed Zendesk Service as its Customer Support platform on its website. The implementation is centered on support touchpoints embedded on the public site using Zendesk Service, deploying the ticketing engine and a web widget to capture product support and warranty inquiries. Configuration emphasized agent workflows and case lifecycle management, with standardized ticket fields, priority routing, and integrated knowledge base access to promote first contact resolution.
Operational scope covers the customer support team and product support functions across the company, using the Zendesk Service agent interface to triage, categorize, and escalate hardware and software issues. Governance included defined support workflows, templated responses, and role based access control to maintain consistent case handling, with reporting dashboards configured to provide operational visibility into support activity.
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Marketing Automation | CRM |
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2018 | 2018 |
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Allen & Heath ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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Allen & Heath PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2014 | 2014 |
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Allen & Heath IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Allen & Heath
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Allen & Heath Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-06-09 | Allen & Heath | Evaluated | ADP | ADP Real Time | Time and Attendance | HCM |