Almacenes García
Calle de Venustiano Carranza number 91, Colonia Centro, AlcaldÃa Cuauhtémoc,
Mexico City, 6060,
Mexico
Mexico City, 6060,
Mexico
52 55 5130 5730
Retail
Almacenes García Technographics
Almacenes García Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Almacenes García and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Almacenes García employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Almacenes García has purchased the following applications: Oracle Retail Xstore Point-of-Service for Point Of Sale in 2015, Zendesk Service for Customer Support in 2020, Oracle Retail Merchandise Financial Planning for EPM in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Almacenes García is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Almacenes García revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Almacenes García intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Almacenes García Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Xstore Point-of-Service | Point Of Sale | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Almacenes García implemented Oracle Retail Xstore Point-of-Service as its store point of sale platform. The project was executed within a broader retail systems program responsible for merchandise system, purchasing planning and supply chain, and it is categorized under Point Of Sale.
The deployment was architected on a consolidated ORACLE virtual infrastructure, with Oracle Retail Xstore Point-of-Service operating against centralized Oracle databases and WebLogic application servers. Oracle SOA served as the integration middleware and RIB provided messaging between store and back office, while Oracle MOM and Oracle RPAS modules MFP, AP and IP/COE were integrated to support merchandise operations and financial planning workflows.
Functional configuration emphasized standard Point Of Sale capabilities such as transaction capture, store operations workflows, inventory updates and pricing and promotion enforcement, with interfaces to merchandising and supply chain planning processes. Administration responsibilities included Oracle databases, WebLogic, SOA and RIB, and operational ownership covered budget management, team management, supplier procurement and maintenance renewal processes.
Governance combined application administration with business process ownership for merchandising, purchasing planning and supply chain, positioning Oracle Retail Xstore Point-of-Service as the store execution layer integrated into back office merchandise and financial systems. The implementation bundled technical consolidation, middleware orchestration and application area administration to sustain ongoing operations and supplier management.
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Retail Management | ERP Services and Operations |
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2013 | 2013 |
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Retail Management | ERP Services and Operations |
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2013 | 2013 |
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Retail Management | ERP Services and Operations |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Almacenes García implemented Zendesk Service to manage customer interactions originating from its public website. The deployment centers on a web-embedded Zendesk Service configuration, exposing on-site ticket submission and a support widget to shoppers on agarcia.mx, positioning Zendesk Service as the primary Customer Support application for online inquiries.
Functional implementation focused on web ticketing and request triage, using Zendesk Service capabilities to capture, categorize, and queue shopper inquiries. Configuration work emphasized request forms, automated ticket fields, and agent-facing queues to align with retail customer service workflows.
Operational scope covers the customer service and contact center functions that handle online shopper support, with website-initiated interactions funneled directly into Zendesk Service queues. The architecture relies on a browser-based agent interface and an embedded web widget to centralize customer touch points from agarcia.mx into the Customer Support tooling.
Governance changes established agent groups, routing rules, and escalation paths to formalize ticket lifecycle management within Zendesk Service. Documentation and configuration traceability were implemented to support ongoing adjustments to support policies and front-line workflows.
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Merchandise Financial Planning | EPM | EPM | n/a | 2013 | 2013 |
In 2013, Almacenes García implemented Oracle Retail Merchandise Financial Planning, an EPM application, to support a strategic shift toward fast fashion retailing. The retailer selected Oracle Retail to address accelerated new product introduction, assortment planning and lifecycle pricing demands driven by millennial shoppers, aligning merchandise financial planning with single price strategy, private label mix optimization and faster inventory turnover.
Almacenes García deployed Oracle Retail Merchandise Financial Planning together with Oracle Retail Assortment Planning, Oracle Retail Clearance Optimization and Oracle Retail Item Planning to establish centralized planning, forecasting and markdown management. Functional capabilities configured included collaborative assortment workflows, lifecycle price optimization, item level planning and integrated merchandise financial planning processes that align fiscal targets with assortment and item decisions. Oracle Retail Merchandise Financial Planning was used to formalize EPM planning terminology and planning workflows across merchandising and finance.
Retail Consult served as the implementation partner, delivering the suite across more than 150 store locations in Mexico in just under 16 months. The deployment leveraged the Retail Reference Library and Oracle Retail reference architecture to execute a largely vanilla implementation with recommended process workflows and architecture patterns. The technical approach focused on centralizing previously disconnected merchandising functions into a unified technology infrastructure that supports store type specific assortments.
Governance and process changes emphasized a collaborative, holistic planning approach to move from fragmented workflows to centralized plan governance and cross functional planning cycles. The company reported reduced total cost of ownership through automation and adoption of retail best practices, and described the implementation as a streamlined process supporting a faster fashion cadence. Oracle Retail Merchandise Financial Planning functions as the EPM backbone connecting assortment planning, item planning and clearance optimization to merchandising and finance operations.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Almacenes García
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Apps Being Evaluated by Almacenes García Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Almacenes García IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Almacenes García digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Almacenes García Technographics
Almacenes García is a Retail organization based in Mexico,
with around 1000 employees and annual revenues of $250.0 million.
Almacenes García operates a diverse technology stack with applications such as
Oracle Retail Xstore Point-of-Service, Zendesk Service and Oracle Retail Merchandise Financial Planning,
covering areas like Point Of Sale, Customer Support and EPM.
Almacenes García has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Zendesk.
Almacenes García recently adopted applications including
Zendesk Service in 2020, Xandr Invest (ex AppNexus DSP) in 2020 and Amazon CloudFront in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Almacenes García’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Almacenes García’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Almacenes García technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.