Almacenes Vidri
21 Ave. sur entre 12 Y 14 calle poniente,
San Salvador, 1101,
El Salvador
San Salvador, 1101,
El Salvador
503 2271 4033
Retail
Almacenes Vidri Technographics
Almacenes Vidri Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Almacenes Vidri and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1250 Almacenes Vidri employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Almacenes Vidri has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2021, Publitas for Product Information Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Almacenes Vidri is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Publitas or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Almacenes Vidri revenues, which have grown to $280.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Almacenes Vidri intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Almacenes Vidri Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Almacenes Vidri implemented Zendesk Chat on its corporate website. The deployment positioned Zendesk Chat as the company's web-facing Chatbots and Conversational AI capability for real-time customer engagement.
Implementation centered on a web chat widget instrumented across product and support pages, enabling real-time messaging, chat routing to support agents, automated triggers, canned responses, and chat transcript capture. The configuration emphasized agent-facing workflows for handling incoming chats, session handoff, and asynchronous follow up through ticket creation.
Operational coverage is focused on online customer service and digital storefront assistance across Almacenes Vidri's website in El Salvador, with the application aligned to front-line service workflows rather than back-office systems. Governance is operationally centered on customer service teams who manage chat routing rules, response templates, and operational hours to align conversational handling with retail support processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021 Almacenes Vidri implemented Microsoft 365 as its Collaboration platform, with public-facing evidence of Microsoft 365 usage appearing on the company website. The deployment positions Microsoft 365 as the retailer's cloud-hosted collaboration and productivity foundation for internal communications and document management across its organization.
The implementation leverages Microsoft 365 core capabilities, including hosted Exchange email, Teams collaboration, SharePoint content management, OneDrive file storage, and the Office productivity suite to support document workflows and cross-functional communication. Tenant administration is managed through Microsoft 365 administrative controls for user provisioning, access and policy enforcement, aligning collaboration governance with corporate IT operations and enabling centralized content and communication controls for retail business functions.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Publitas | Legacy | Publitas | Product Information Management | eCommerce | n/a | 2018 | 2018 |
In 2018, Almacenes Vidri deployed Publitas as a Product Information Management solution on its website. The deployment positions Publitas as the central Product Information Management platform for publishing product catalogs and online merchandising content, linking company product data to web-facing product pages and catalog experiences.
The implementation consolidates product attributes, images and descriptive content into a centralized catalog and uses publication workflows and digital asset management capabilities typical of Product Information Management systems to stage and publish content to the site. Operational ownership sits with merchandising, e commerce and marketing teams, who use Publitas to manage content lifecycles and maintain web catalog consistency across the retailer site. The configuration emphasizes web publication and catalog orchestration, with the Publitas application embedded in the website to deliver catalog and product page content directly to customers.
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Allocation and Replenishment | SCM |
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2025 | 2025 |
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Inventory Management | SCM |
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2019 | 2019 |
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Inventory Management | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Database Performance Monitoring | ITSM |
|
2017 | 2017 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
Category Management | Procurement |
|
2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Transactional Email | PaaS |
|
2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Almacenes Vidri
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Almacenes Vidri Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Almacenes Vidri IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Almacenes Vidri digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Almacenes Vidri Technographics
Almacenes Vidri is a Retail organization based in El Salvador,
with around 1250 employees and annual revenues of $280.0 million.
Almacenes Vidri operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and Publitas,
covering areas like Chatbots and Conversational AI, Collaboration and Product Information Management.
Almacenes Vidri has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and Publitas.
Almacenes Vidri recently adopted applications including
Blue Yonder Allocation (ex JDA Allocation) in 2025, Microsoft 365 in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Almacenes Vidri’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Almacenes Vidri’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Almacenes Vidri technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.