White Plains, 10604-2910, NY,
United States
Amalgamated Life Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Amalgamated Life and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 468 Amalgamated Life employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amalgamated Life has purchased the following applications: Slack Connect for Collaboration in 2022, DocuSign eSignature for Digital Signing in 2022, Zipari CX Platform for Customer Experience in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amalgamated Life is running and its propensity to invest more and deepen its relationship with Salesforce , DocuSign , Zipari or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amalgamated Life revenues, which have grown to $129.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amalgamated Life intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zipari | Legacy | Zipari CX Platform | Customer Experience | CRM | n/a | 2025 | 2025 |
In 2025, Amalgamated Life implemented the Zipari CX Platform on its website to centralize digital member interactions and broker touchpoints. The Zipari CX Platform is serving as the Customer Experience layer for Amalgamated Life, supporting member engagement, benefits communication, and enrollment-related web interactions.
Configuration focuses on Customer Experience capabilities typical of the category, including personalized member portals, self-service support workflows, communications management, and analytics instrumentation. The deployment is organized around web-channel orchestration and is positioned to support customer service, enrollment, and marketing operations, with an API-ready architecture and integration readiness for backend benefits systems and CRM data sources. Governance emphasizes operational ownership by member services and digital teams during rollout and ongoing content and workflow management.
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Marketing Automation | CRM |
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2025 | 2025 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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