Chicago, 60654, IL,
United States
American Bar Association Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by American Bar Association and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 American Bar Association employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Bar Association has purchased the following applications: SAP Concur Expense for Expense Management in 2014, Adobe Experience Manager for Digital Asset Management in 2018, AskNicely Platform for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Bar Association is running and its propensity to invest more and deepen its relationship with SAP , Emburse , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Bar Association revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Bar Association intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2014 | 2014 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AskNicely | Legacy | AskNicely Platform | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019 American Bar Association deployed AskNicely Platform on its public website to capture member and visitor feedback and centralize web-based satisfaction measurement. The AskNicely Platform implementation was positioned to support Customer Experience objectives for membership engagement and website interactions.
Configuration work focused on embedded web surveys and automated feedback capture, with implementations of Net Promoter Score style surveys, feedback submission flows, consolidated dashboards and reporting, and closed loop follow-up automation. The AskNicely Platform was configured to present targeted survey prompts and to aggregate response data for operational review, reflecting Customer Experience functional terminology and workflows.
Operational scope included membership services, marketing and member engagement teams, as well as web operations that managed survey presentation and sampling across the site. Governance elements described in deployment practices emphasized standardized survey templates, defined response ownership and routing, and operational processes for handling inbound feedback and follow up.
The narrative links American Bar Association, AskNicely Platform, Customer Experience and member-facing business functions, documenting an on-site feedback capture architecture and internal governance for survey-driven engagement without specifying external system integrations.
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2011 | 2011 |
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Apps Development | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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