Indianapolis, 46250-0158, IN,
United States
American Income Life Insurance Company Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by American Income Life Insurance Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 American Income Life Insurance Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Income Life Insurance Company has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2021, CSG Xponent for Customer Engagement in 2019, Varicent Incentive Compensation Management for Incentive Compensation Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Income Life Insurance Company is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Salesforce , CSG Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Income Life Insurance Company revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Income Life Insurance Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSG Systems | Legacy | CSG Xponent | Customer Engagement | CRM | n/a | 2019 | 2019 |
In 2019, American Income Life Insurance Company implemented CSG Xponent and deployed CSG Customer Engagement on its public website as the primary Customer Engagement solution. The deployment positioned CSG Xponent as the web-facing engagement layer, capturing policyholder interactions and orchestrating session-level workflows through the site, with the CSG Customer Engagement capabilities embedded in front-end pages and interactive forms.
Configuration and functional scope emphasized standard Customer Engagement capabilities, including digital self-service flows, contact capture and routing, and campaign-driven engagement controls typical of web engagement platforms. Operational responsibilities sit across customer service, marketing, and agent distribution touchpoints on the website, with governance centered on centralized rule and content management to control web engagement behavior and ensure consistent customer interaction policies.
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Tag Management | CRM |
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2016 | 2016 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Varicent | Legacy | Varicent Incentive Compensation Management | Incentive Compensation Management | SPM | n/a | 2022 | 2022 |
In 2022, American Income Life Insurance Company implemented Varicent Incentive Compensation Management to address Incentive Compensation Management across its insurance sales organization. The Varicent Incentive Compensation Management deployment was positioned to standardize calculation logic and operational controls for commission and incentive administration.
The implementation scope centered on requirements gathering, configuration of calculation models, and rigorous test case development. Senior business analysts coordinated with developers and the project team to plan and execute functional and regression testing, they documented testing processes, tracked test case progress, and investigated individual model calculations to validate rule behavior and payout logic.
Technical work included validating inbound and outbound file formats and exercising data flows into the Varicent Incentive Compensation Management calculation engine, while the project team developed and tested solutions for identified defects. Operational coverage focused on business unit compensation administration and the teams responsible for commission processing, with business unit staff receiving training and handover support.
Program governance followed iterative scrum cadence, with business analysts directing testing teams, participating in design discussions, and managing defect resolution and component updates. The implementation emphasized controlled rollout practices through documented test artifacts, defect tracking, and knowledge transfer to business users, and included hands on design and implementation of new components and bug fixes as part of the deployment.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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