American Olean
7834 CF Hawn Fwy,
Dallas, 75217, TX,
United States
Dallas, 75217, TX,
United States
1 888-268-8453
Distribution
American Olean Technographics
American Olean Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Olean and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 American Olean employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Olean has purchased the following applications: Epicor Prophet 21 for Distribution ERP in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021, Coveo Relevance Cloud for Application, Web and Enterprise Search in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Olean is running and its propensity to invest more and deepen its relationship with Epicor , Salesforce , Coveo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Olean revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Olean intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Olean Tech Stack and Enterprise Applications
American Olean ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Prophet 21 | Distribution ERP | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 American Olean implemented Epicor Prophet 21, deploying a Distribution ERP to support its Butler, WI Midwest operations and core back office functions. The implementation is anchored on Epicor Prophet 21 and was used by customer service and administrative personnel to create orders, purchase orders, and invoices as part of routine order processing.
Configuration focused on customer service and transactional modules, with explicit use for order entry, purchase order creation, and invoicing workflows. Epicor Prophet 21 was configured for data entry accuracy and routine transaction processing, reflecting typical Distribution ERP capabilities such as inventory control, purchasing workflows, and order to cash orchestration in a small distributor environment.
Operational coverage centered on Customer Service Representatives and administrative staff in Butler, WI, extending into purchasing and accounting touch points that handle supply and billing processes. The system was embedded in daily workflows used to provide customers with accurate and timely information, with staff proficiency documented through job responsibilities that list Epicor Prophet 21 as a primary tool.
Governance and rollout emphasized role based use and on the job configuration, with Customer Service Specialists trained to operate order entry, PO generation, and invoicing modules. Epicor Prophet 21 serves American Olean as the primary Distribution ERP for transactional processing and customer facing order management.
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American Olean AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, American Olean implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment uses Salesforce Chat and is categorized under Chatbots and Conversational AI to enable live web chat interactions for visitors to americanolean.com.
The implementation centers on an embedded web chat widget coupled with an agent console for real time conversation handling, including session logging and transcript capture, reflecting standard Chatbots and Conversational AI capabilities. Operational scope is focused on customer service and sales inquiry workflows managed by a small internal support team, and the available source does not specify named backend or CRM integrations.
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American Olean Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coveo | Legacy | Coveo Relevance Cloud | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020, American Olean implemented Coveo Relevance Cloud on its website. The deployment leverages the SaaS Coveo Relevance Cloud to deliver site search capabilities, including content indexing, query pipelines, relevance scoring, faceted navigation, and search analytics. Coveo Relevance Cloud is used as an Application, Web and Enterprise Search solution to surface product and content results across public web pages.
Implementation scope is concentrated on the public website where Coveo indexes site content and product data to power the search interface, merchandising rules, and relevance tuning workflows. Operational ownership aligns with marketing and ecommerce functions, with governance focused on index refresh schedules, query pipeline configuration, and ongoing relevance management to sustain search result quality.
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Web Content Management | Content Management |
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2020 | 2020 |
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American Olean CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Social Media Management | CRM |
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2020 | 2020 |
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American Olean ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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American Olean PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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American Olean IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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American Olean CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at American Olean
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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General Manager | Director | Operations | |
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Director of Sales | Director | Sales | |
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President | CXO | Operations | |
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Apps Being Evaluated by American Olean Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Olean IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Olean digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD American Olean Technographics
American Olean is a Distribution organization based in United States,
with around 50 employees and annual revenues of $6.0 million.
American Olean operates a diverse technology stack with applications such as
Epicor Prophet 21, Salesforce Chat (formerly Salesforce Live Agent) and Coveo Relevance Cloud,
covering areas like Distribution ERP, Chatbots and Conversational AI and Application, Web and Enterprise Search.
American Olean has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Salesforce and Coveo.
American Olean recently adopted applications including
DemandJump Platform in 2022, Hotjar in 2022 and Salesforce Sales Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Olean’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Olean’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Olean technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.