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● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

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● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

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● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

America’s Credit Union (ACU)
Location
2154 Forest Lane,
Garland, 75046, TX,
United States
Website
https://www.americascu.org/
Phone
1 972-494-5328
Artw industry
Banking and Financial Services
Employee
Revenue

America’s Credit Union (ACU) Technographics

America’s Credit Union (ACU) Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by America’s Credit Union (ACU) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 America’s Credit Union (ACU) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that America’s Credit Union (ACU) has purchased the following applications: MeridianLink Consumer (ex LoansPQ) for Loan Management in 2021, Hubspot Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems America’s Credit Union (ACU) is running and its propensity to invest more and deepen its relationship with MeridianLink , HubSpot , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing America’s Credit Union (ACU) revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for America’s Credit Union (ACU) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

America’s Credit Union (ACU) Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
MeridianLink Legacy MeridianLink Consumer (ex LoansPQ) Loan Management ERP Services and Operations n/a 2021 2021
In 2021, America's Credit Union implemented MeridianLink Consumer (ex LoansPQ) on its public website. MeridianLink Consumer (ex LoansPQ) is deployed as a Loan Management solution to provide member facing online consumer loan application intake alongside lender facing application processing. The configuration centers on online application capture, automated document upload and tracking, case management for underwriting, and origination workflows consistent with Loan Management platforms. The implementation exposes MeridianLink Consumer (ex LoansPQ) through the credit union website to enable self service loan initiation by members. Operational scope includes consumer lending, loan operations, and member services teams using MeridianLink Consumer (ex LoansPQ) for application review, status updates, document collection, and processing tasks. Governance emphasized embedding the application into existing front office channels on the website and defining application intake and loan lifecycle workflows for staff, with a phased rollout to member facing channels. America's Credit Union uses MeridianLink Consumer (ex LoansPQ) as its Loan Management system for consumer lending and loan origination functions.
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
HubSpot Legacy Hubspot Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, America’s Credit Union implemented Hubspot Live Chat. The deployment uses the Chatbots and Conversational AI category and is embedded on the public website as a member-facing real-time chat channel. The implementation follows a cloud SaaS widget architecture, delivered via a browser-embedded Hubspot Live Chat snippet and managed through HubSpot’s hosted console, providing browser-based agent access for online conversations. Hubspot Live Chat serves as the primary conversational front end for inbound member inquiries on the site. Functional capabilities implemented align with standard Chatbots and Conversational AI workflows and include a web chat widget for real-time messaging, canned responses and template messaging, chat transcript capture for record keeping, and lead capture workflows that route interactions into managed inboxes. Operational scope covers member services and digital channels, with customer service and marketing staff operating the chat inbox and configuring routing and escalation rules. Governance focuses on chat operation policies, inbox routing configuration within Hubspot Live Chat, and retention of conversational records to support existing member communication processes. The implementation emphasizes centralized conversational records and rapid online engagement as part of America’s Credit Union member support infrastructure.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
In 2021, America’s Credit Union (ACU) deployed Microsoft 365 to support Collaboration across its 150-employee organization. The ACU public website surfaces Microsoft 365 usage, confirming the vendor platform is active in the institution’s productivity and collaboration stack. The Microsoft 365 implementation centers on collaboration and productivity capabilities common to the suite, including Microsoft Teams for real-time communication, Exchange Online for enterprise email, SharePoint Online and OneDrive for document management, and Office desktop and web applications for authoring and workflows. Identity and access control are managed through Azure Active Directory and Microsoft 365 administrative controls, enabling single sign-on, group-based license assignment, and centralized policy application. Operational coverage extends across core business functions such as member services, operations, finance, lending support, and compliance, with tenant-level configuration tailored to a 150-user footprint. Configuration signals include centralized SharePoint collaboration sites, OneDrive user storage, Teams teams and channels aligned to business groups, and Exchange mailboxes for service and staff accounts. Governance and rollout focus on role-based access, license provisioning workflows, retention and compliance labels, and administrator oversight via the Microsoft 365 admin center and SharePoint governance controls. End-user onboarding and policy enforcement rounds out the implementation, positioning Microsoft 365 as the primary Collaboration platform for internal coordination and document sharing within America’s Credit Union (ACU).
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center, Customer Experience CRM 2016 2017
CRM CRM 2019 2019
Customer Support CRM 2021 2021
Digital Advertising Platform CRM 2019 2019
Marketing Automation CRM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2020 2020
IT Decision Makers and Key Stakeholders at America’s Credit Union (ACU)
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by America’s Credit Union (ACU) Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD America’s Credit Union (ACU) Technographics

America’s Credit Union (ACU) is a Banking and Financial Services organization based in United States, with around 150 employees and annual revenues of $15.0 million.

America’s Credit Union (ACU) operates a diverse technology stack with applications such as MeridianLink Consumer (ex LoansPQ), Hubspot Live Chat and Microsoft 365, covering areas like Loan Management, Chatbots and Conversational AI and Collaboration.

America’s Credit Union (ACU) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as MeridianLink, HubSpot and Microsoft.

America’s Credit Union (ACU) recently adopted applications including MeridianLink Consumer (ex LoansPQ) in 2021, Microsoft 365 in 2021 and HubSpot CMS in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of America’s Credit Union (ACU)’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates America’s Credit Union (ACU)’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete America’s Credit Union (ACU) technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.