Americhem
2000 Americhem Way,
Cuyahoga Falls, 44221, OH,
United States
Cuyahoga Falls, 44221, OH,
United States
1 800-228-3476
Manufacturing
Americhem Technographics
Americhem Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Americhem and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Americhem employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Americhem has purchased the following applications: Microsoft 365 for Collaboration in 2017, Zendesk Service for Customer Support in 2020, Twilio Sendgrid for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Americhem is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Americhem revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Americhem intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Americhem Tech Stack and Enterprise Applications
Americhem Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Americhem implemented Microsoft 365 as its enterprise Collaboration platform. Microsoft 365 is surfaced on Americhem's public website, indicating tenant services are used to deliver corporate content and to support employee collaboration across the company.
The deployment emphasizes Collaboration capabilities within Microsoft 365, including Exchange Online for corporate email, SharePoint Online for intranet and document management, Microsoft Teams for chat and conferencing, OneDrive for personal file sync, and Office desktop and web apps for productivity. Configuration work would have focused on tenant provisioning, mail routing, SharePoint site collections, Teams channel architecture, and OneDrive provisioning aligned to user roles.
Surface presence on the website implies integration between Microsoft 365 services and web content delivery or public document access workflows, and operational use across core business functions such as marketing, sales, and operations. Identity and access control are managed through Azure Active Directory tied to the Microsoft 365 tenant, enabling centralized user provisioning and role based access controls.
Governance and administrative control were administered through the Microsoft 365 admin center, with scoped site permissions, tenant level policy settings, and compliance labeling used to enforce content governance and collaboration workflows. The implementation reflects a cloud first Collaboration architecture consistent with Microsoft 365 enterprise deployments for mid market manufacturing firms.
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Americhem CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Americhem implemented Zendesk Service to support customer interactions on its public website. Americhem implemented Zendesk Service as a Customer Support application to route and manage inbound customer inquiries originating from site-based forms and embedded web widgets.
The deployment uses the Zendesk Service cloud model and is embedded on Americhem’s website to capture web-originated tickets, enabling standard Customer Support capabilities such as ticketing, case routing, knowledge base access, and multichannel request intake. Configuration appears focused on centralized ticket management and workflow automation consistent with Customer Support functional terminology, with agent-facing views and web-facing contact flows implemented to connect customers to service teams. The implementation centers on servicing Americhem’s customer service function through the website, consolidating web requests into a single support queue and supporting standard support governance and workflow patterns for triage, assignment, and resolution.
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Americhem PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Sendgrid | Transactional Email | PaaS | n/a | 2020 | 2020 |
In 2020, Americhem implemented Twilio Sendgrid to manage website Transactional Email. The deployment centered on the company website, consolidating site triggered messages and system generated notifications through Twilio Sendgrid and enabling centralized template management for consistent customer facing communications. Twilio Sendgrid was used to operationalize API driven sending and template based message composition for website workflows.
Configuration emphasized standard Transactional Email capabilities, including SMTP relay and API send paths, template management, and event webhook configuration to capture deliveries, bounces, and engagement events. Operational scope was limited to website driven communications, aligning Transactional Email functions with digital communications and customer interaction points rather than broad cross functional rollout.
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Transactional Email | PaaS |
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2020 | 2020 |
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Americhem IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2025 | 2025 |
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Americhem CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Americhem
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Americhem Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Americhem IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Americhem digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Americhem Technographics
Americhem is a Manufacturing organization based in United States,
with around 800 employees and annual revenues of $350.0 million.
Americhem operates a diverse technology stack with applications such as
Microsoft 365, Zendesk Service and Twilio Sendgrid,
covering areas like Collaboration, Customer Support and Transactional Email.
Americhem has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Zendesk and Twilio.
Americhem recently adopted applications including
Oracle Database Backup Service in 2025, Salesforce Sales Cloud in 2022 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Americhem’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Americhem’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Americhem technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.