Amtrak
1 Massachusetts Ave NW,
Washington, 20001, DC,
United States
Washington, 20001, DC,
United States
1 202-906-3000
Transportation
Amtrak Technographics
Amtrak Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amtrak and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22400 Amtrak employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amtrak has purchased the following applications: SAP Business Suite for ERP Financial in 2013, SAP SuccessFactors Learning for Learning and Development in 2016, IBM Maximo for Enterprise Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amtrak is running and its propensity to invest more and deepen its relationship with SAP , CareerArc , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amtrak revenues, which have grown to $3.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amtrak intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amtrak Tech Stack and Enterprise Applications
Amtrak ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business Suite | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Amtrak implemented SAP Business Suite as its core ERP Financial platform. The program architected, built, operated and scaled Corporate Finance, HR, Procurement and Train Operations business and employee experience services on SAP Business Suite.
The implementation configured ERP Financial capabilities including core financials and accounts payable, procure to pay workflows, procurement sourcing and supplier catalog capabilities, travel and expense processing via Concur, and employee lifecycle management via Success Factors. SAP ERP functioned as the transactional backbone while Ariba was used for procurement orchestration and supplier collaboration, and Concur handled travel and expense flows, creating integrated end to end procure to pay and hire to retire workflows.
Operational coverage supported Amtrak’s 22,000+ employee base across corporate finance, HR, procurement and train operations in the United States. Governance centered on a centralized service management model, standardized processes and operational runbooks to operate and scale the SAP Business Suite environment and the connected Ariba, Success Factors and Concur services for enterprise business functions.
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ERP Financial | ERP |
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2024 | 2026 |
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Expense Management | ERP |
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2013 | 2013 |
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Amtrak HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Learning | Learning and Development | HCM | n/a | 2016 | 2016 |
In 2016, Amtrak implemented SAP SuccessFactors Learning to centralize enterprise Learning and Development for safety and technical training. The deployment was scoped to bring Amtrak’s 32,700 employees and contractors into Federal Railroad Administration regulatory compliance under 49 CFR §243, and the implementation explicitly targeted safety and compliance readiness across operational roles.
The implementation paired SAP SuccessFactors Learning with content management systems to establish a managed learning catalog, compliance reporting, completion tracking, assessments, and instructor led training scheduling. Instructional design was executed using an ADDIE based approach, producing student materials, hands on exercises and train the trainer courses, and the program delivered 48 ISD course revisions during the rollout.
Operational coverage engaged stakeholders across company lines and divisions, aligning safety, regulatory, operations and technical training functions under a three year plan. Integrations focused on the Learning Management System and Content Management Systems to centralize learning content lifecycle management, with the Training, Regulatory and Safety functions operating as primary business consumers.
Governance instituted a Training, Regulatory and Safety Product Owner and an Instructional System Design team to manage ongoing course maintenance and compliance workflows. The rollout was delivered below budget, reported a cost savings of $2.5 M, and documented achievement of FRA compliance under 49 CFR §243.
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Performance and Goal Management | HCM |
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2015 | 2015 |
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Recruiting | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2020 | 2020 |
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Amtrak ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Amtrak deployed IBM Maximo as its Enterprise Asset Management application. The IBM Maximo instance is accessible via a web portal linked from Amtrak's site, providing a browser-based point of access for maintenance and asset teams.
Amtrak configured IBM Maximo to establish a centralized asset register and standardized work order management workflows, and to support preventive maintenance scheduling, inventory control and mobile workforce processes. IBM Maximo is used for core asset lifecycle management and field service coordination, aligning with typical Enterprise Asset Management functional modules.
The implementation is operated through a web-accessible Maximo instance tied into Amtrak's operational environment, supporting maintenance, engineering and operations business functions. Access and task execution are delivered through the portal to enable field technicians and planners to interact with work orders and asset records in real time.
Governance focused on a unified asset data model, role based access controls and standardized work order lifecycle procedures to enforce consistency across maintenance sites. IBM Maximo is positioned as the authoritative system for asset records and maintenance workflows within Amtrak's Enterprise Asset Management footprint.
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Legal Practice Management | ERP Services and Operations |
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2018 | 2018 |
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Travel Management | ERP Services and Operations |
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2024 | 2024 |
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Amtrak AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2012 | 2012 |
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Natural Language Processing | AI-Powered Application |
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2006 | 2006 |
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Amtrak Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Amtrak Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Amtrak Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Amtrak CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Amtrak ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Amtrak Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2017 |
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Amtrak PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2024 | 2024 |
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Operating System (OS) | PaaS |
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2013 | 2013 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Amtrak IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Data Warehouse Appliance | IaaS |
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2014 | 2014 |
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Infrastructure as Code (IaC) | IaaS |
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2020 | 2020 |
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Servers, Storage and Networking | IaaS |
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2020 | 2020 |
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Servers, Storage and Networking | IaaS |
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2014 | 2014 |
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Amtrak CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2022 | 2022 |
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Amtrak Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Amtrak
| First Name | Last Name | Title | Function | Department | Phone | |
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EVP, CFO | CXO | Finance | |
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Deputy Supply Chain Management | CXO | Supply Chain | |
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Director Financial Planning & Analysis | Director | Finance | |
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Finance Manager-Payroll | Manager | Finance | |
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IT Systems Development Director | Director | IT | |
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Senior Vice President of Finance and Treasurer | VP | Finance | |
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Senior Director Business Planning & Controls | Director | Operations | |
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Director, Capital Accounting | Director | Finance | |
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CIO | CXO | Finance | |
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Senior Director, IT Systems of Interactions | Director | IT | |
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Sr Director, Human Resources Business Partner | Director | HR | |
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Executive Vice President and Chief Financial Officer | CXO | Finance | |
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Executive Vice President - Digital Technology & Innovation | VP | IT | |
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Executive Vice President, Chief Operations Officer | CXO | Finance | |
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Director Human Resources Business Partner | Director | HR | |
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Senior Director / Senior Human Resources Business Partner | Director | HR | |
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Manager of Asset Management | Manager | Investment | |
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Director IT, Systems Design & Development, Asset Management & Reliability | Director | IT | |
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Senior Manager, Asset Management SFP&A (Stations, Facilities, Properties, and Accessibility) | Manager | Investment | |
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Manager of Engineering Production | Manager | Finance | |
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Vice President - Project Delivery Fleet and Facilities | VP | Operations | |
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Senior Director Fleet Technology | Director | IT | |
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Vice President Information Technology | VP | IT | |
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Chief Technology Officer | CXO | IT | |
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Director of Data and Analytics Architecture | Director | IT | |
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Director Technology Architecture | Director | IT | |
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Manager, Legal Support | Manager | Operations | |
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Associate General Counsel | Director | Operations | |
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Senior Associate General Counsel, Commercial Litigation | Director | Operations | |
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Senior Associate General Counsel | Director | Operations | |
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Salesforce Administrator | Manager | Marketing | |
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Director, Digital Transformation and Automation Leader | Director | IT | |
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Technology Director Infrastructure Platform | Director | IT | |
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Director Information Technology Operations | Director | IT | |
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AVP Corporate Technologies | VP | IT | |
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Deputy Chief Information Security Officer, AVP Cyber Defense | CXO | IT | |
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Director Defensive Cyber Operations | Director | IT | |
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Senior Director Cyber Assessments & Critical Infrastructure | Director | IT | |
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Apps Being Evaluated by Amtrak Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amtrak IT executives and key decision makers. This section highlights Amtrak's latest recorded technology evaluations, including IBM Maximo for Enterprise Asset Management on 2024-07-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amtrak digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-07-30 | Amtrak | Evaluated | IBM | IBM Maximo | Enterprise Asset Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Amtrak Technographics
Amtrak is a Transportation organization based in United States,
with around 22400 employees and annual revenues of $3.60 billion.
Amtrak operates a diverse technology stack with applications such as
SAP Business Suite, SAP SuccessFactors Learning and IBM Maximo,
covering areas like ERP Financial, Learning and Development and Enterprise Asset Management.
Amtrak has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and IBM.
Amtrak recently adopted applications including
SAP S/4 HANA in 2024, SAP Concur TripLink in 2024 and SAP Business Technology Platform (BTP) in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amtrak’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amtrak’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amtrak technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.