ANZ Bank New Zealand
23-29 Albert Street,
Auckland, 1142,
New Zealand
Auckland, 1142,
New Zealand
64 4 470 3142
Banking and Financial Services
ANZ Bank New Zealand Technographics
ANZ Bank New Zealand Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ANZ Bank New Zealand and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 ANZ Bank New Zealand employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ANZ Bank New Zealand has purchased the following applications: FIS Modern Banking Platform for Core Banking in 2022, Qualtrics CustomerXM for Customer Experience in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ANZ Bank New Zealand is running and its propensity to invest more and deepen its relationship with FIS Global , ResNexus , Qualtrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ANZ Bank New Zealand revenues, which have grown to $3.15 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ANZ Bank New Zealand intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ANZ Bank New Zealand Tech Stack and Enterprise Applications
ANZ Bank New Zealand ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Modern Banking Platform | Core Banking | ERP Services and Operations | n/a | 2022 | 2024 |
In 2022, ANZ Bank New Zealand selected FIS Modern Banking Platform to modernize its core banking capabilities and to become the first bank outside the U.S. to deploy the platform on Microsoft Azure. The selection establishes the FIS Modern Banking Platform as the bank's Core Banking backbone for retail and commercial banking, with an explicit emphasis on API first and cloud native architecture to support faster product development in New Zealand.
Implementation planning centered on standard Core Banking functional domains, including core processing, deposit account management, lending lifecycle support, payments connectivity, general ledger posting, and product configuration tooling. The FIS Modern Banking Platform implementation narrative emphasizes API first design and developer enablement, with cloud native patterns and container based deployment expected to drive modularity and automation across those modules.
Deployment was scoped to ANZ Bank New Zealand’s retail and commercial banking operations in New Zealand, and the program was planned for hosting on Microsoft Azure. The migration and rollout were explicitly stated to be subject to regulatory engagement with local authorities, with an estimated go live within roughly two years of the 2022 selection.
Governance planning highlighted phased rollout and regulatory review as primary controls, aligning program governance to local compliance requirements and staged operational cutovers. The announced objectives for the FIS Modern Banking Platform implementation are increased agility and faster product development for ANZ Bank New Zealand’s core banking business functions.
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Core Banking | ERP Services and Operations |
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2022 | 2024 |
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Reservation and Booking Management | ERP Services and Operations |
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2023 | 2023 |
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ANZ Bank New Zealand CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qualtrics | Legacy | Qualtrics CustomerXM | Customer Experience | CRM | n/a | 2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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ANZ Bank New Zealand AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SoundHound Inc. | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, ANZ Bank New Zealand implemented LivePerson Conversational Cloud. The LivePerson Conversational Cloud deployment serves as a Chatbots and Conversational AI presence on the ANZ New Zealand website, focused on real-time digital customer engagement and web channel messaging.
The implementation centers on conversational agent capabilities common to the Chatbots and Conversational AI category, including virtual agent sessions, natural language processing for intent recognition, conversational routing and escalation pathways, and analytics for conversation monitoring. Configuration work emphasized channel-specific messaging and session continuity on the corporate website, with message templates and scripted dialog flows implemented to support common customer service interactions.
Operational coverage targets the ANZ New Zealand website and front-line customer service workflows, with governance around conversation content, compliance screening, and escalation procedures to human agents where required. Rollout and operational controls were structured to manage conversational content, agent handoff policies, and ongoing conversation monitoring, aligning the LivePerson Conversational Cloud deployment with customer engagement and support functions.
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ANZ Bank New Zealand Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2019 |
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ANZ Bank New Zealand Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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ANZ Bank New Zealand ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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ANZ Bank New Zealand TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2024 | 2024 |
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ANZ Bank New Zealand IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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ANZ Bank New Zealand CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ANZ Bank New Zealand
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by ANZ Bank New Zealand Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ANZ Bank New Zealand IT executives and key decision makers. This section highlights ANZ Bank New Zealand's latest recorded technology evaluations, including nCino Bank Operating System for Core Banking on 2025-08-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ANZ Bank New Zealand digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-14 | ANZ Bank New Zealand | Evaluated | nCino | nCino Bank Operating System | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD ANZ Bank New Zealand Technographics
ANZ Bank New Zealand is a Banking and Financial Services organization based in New Zealand,
with around 8000 employees and annual revenues of $3.15 billion.
ANZ Bank New Zealand operates a diverse technology stack with applications such as
FIS Modern Banking Platform, Qualtrics CustomerXM and LivePerson Conversational Cloud,
covering areas like Core Banking, Customer Experience and Chatbots and Conversational AI.
ANZ Bank New Zealand has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Qualtrics and SoundHound Inc..
ANZ Bank New Zealand recently adopted applications including
BioCatch in 2024, ResNexus Booking in 2023 and FIS Modern Banking Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ANZ Bank New Zealand’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ANZ Bank New Zealand’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ANZ Bank New Zealand technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.