AppDynamics
500 Terry A Francois Blvd, 3rd Floor,
San Francisco, 94158, CA,
United States
San Francisco, 94158, CA,
United States
1 408-526-4000
Professional Services
AppDynamics Technographics
AppDynamics Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AppDynamics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 AppDynamics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AppDynamics has purchased the following applications: Coupa Invoice for AP Automation in 2016, BetterUp Digital Coaching for Digital Coaching in 2021, Drift AI Chatbot for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AppDynamics is running and its propensity to invest more and deepen its relationship with Coupa Software , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AppDynamics revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AppDynamics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AppDynamics Tech Stack and Enterprise Applications
AppDynamics ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP | n/a | 2016 | 2016 |
In 2016, AppDynamics implemented Coupa Invoice to support AP Automation for its corporate finance and Accounts Payable function. The deployment centered on the Accounts Payable team in San Francisco and extended to finance operations responsible for multi-currency supplier payments and global vendor relationships.
Coupa Invoice was configured to handle high-volume invoice intake and processing, supporting workflows for invoice capture, invoice routing, GL coding, and payment preparation. The environment processed up to 300 daily invoices as noted by AP staff, and included capabilities for vendor record maintenance, tax document management such as W-9 collection and 1099 filing support, and production of accounts payable reports used for month-end journal entries and reconciliations.
The implementation integrated Coupa Invoice with NetSuite to push GL-coded journal entries and to reconcile bank and credit card activity with the general ledger. Payment orchestration covered weekly wire and ACH runs across multiple currencies and countries, aligning invoice-to-payment lifecycle events between Coupa Invoice and the company accounting ledger.
Operational governance emphasized internal control and SOX compliance, with AP staff using Coupa Invoice workflows to support audit preparation and ongoing compliance activities. The configuration and process controls were documented to support general accounting functions, month-end close tasks, and vendor communication workflows managed by the Accounts Payable team.
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ERP Financial | ERP |
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2016 | 2017 |
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Expense Management | ERP |
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2015 | 2015 |
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AppDynamics HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BetterUp | Legacy | BetterUp Digital Coaching | Digital Coaching | HCM | n/a | 2021 | 2021 |
In 2021, AppDynamics deployed BetterUp Digital Coaching from BetterUp to strengthen leadership capability as part of a company wide Learning and Development initiative. AppDynamics implemented BetterUp Digital Coaching to support managers and embed coaching practices into day to day management as the company prepared for continued growth.
The BetterUp Digital Coaching engagement focused on individual coaching for managers, structured goal setting, reflective practice, and coach led behavioral interventions consistent with the Digital Coaching category. BetterUp Digital Coaching was configured to produce coaching plans and practice cycles that enable managers to convert insights into observable team behaviors.
Operational ownership rested with Frankie Rae Callahan, Head of Learning and Development, and the Learning and Development function, with initial scope concentrated on managers and their direct teams and a planned scale to individual contributors and new managers. Governance included defined coaching cadences, manager follow up routines, and the incorporation of coaching outcomes into leadership development curricula to support lasting behavioral change.
The engagement produced measurable results, and AppDynamics is currently scaling its work with BetterUp to extend coaching to individual contributors, new managers, and diversity programs. AppDynamics BetterUp Digital Coaching Digital Coaching is reported by leadership to generate powerful coaching moments that managers then replicate with their teams, shifting management practice toward coaching oriented behaviors.
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Learning and Development | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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AppDynamics AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, AppDynamics deployed Drift AI Chatbot on its website. The implementation uses Drift AI Chatbot within the Chatbots and Conversational AI category to provide a conversational front end for customer engagement and automated qualification on public web properties. AppDynamics positioned the application as the primary website conversational interface to capture inbound inquiries and surface contextual responses to prospects and customers.
The deployment centers on a web-embedded chat interface configured with conversational playbooks, automated qualification flows, intent detection, and escalation paths that hand off to human agents when required. Operational ownership is aligned to marketing and demand generation with ongoing playbook tuning and content management to maintain conversation relevance. Governance focused on iterative rollout and configuration control for the Drift AI Chatbot, with operational practices to manage conversation scripts, routing rules, and agent hand-offs across customer-facing functions.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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AppDynamics Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2011 | 2011 |
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AppDynamics Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2020 | 2020 |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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AppDynamics CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2012 | 2012 |
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Customer Support | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2019 | 2019 |
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AppDynamics ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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AppDynamics PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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AppDynamics SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2014 | 2014 |
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AppDynamics TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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AppDynamics PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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AppDynamics IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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AppDynamics CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at AppDynamics
| First Name | Last Name | Title | Function | Department | Phone | |
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Assistant Controller | Director | Finance | |
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CFO | CXO | Finance | |
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Founder & CEO | CXO | Finance | |
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Director, Finance | Director | Finance | |
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Senior Accounts Receivable Operations Lead | Manager | Finance | |
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Senior Manager, Corporate Finance, Market Strategy, Pricing | Manager | Finance | |
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Senior Corporate Counsel | Manager | Operations | |
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Head of Partner Compliance & Contracts Management | Director | Finance | |
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Senior Product Manager, Security and Compliance | Manager | Legal | |
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Information Security Compliance Manager | Manager | IT | |
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Senior Corporate Counsel | Manager | Operations | |
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Information Systems Security Officer/ Director of Strategy, Risk and Compliance | Director | IT | |
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Director of Customer Success, Americas | Director | Customer Service | |
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Head of Customer Marketing, Brand & Creative | Director | Customer Service | |
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Director, Customer Experience | Director | Customer Service | |
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Senior Customer Success Manager | Manager | Customer Service | |
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Apps Being Evaluated by AppDynamics Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AppDynamics IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AppDynamics digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD AppDynamics Technographics
AppDynamics is a Professional Services organization based in United States,
with around 2000 employees and annual revenues of $300.0 million.
AppDynamics operates a diverse technology stack with applications such as
Coupa Invoice, BetterUp Digital Coaching and Drift AI Chatbot,
covering areas like AP Automation, Digital Coaching and Chatbots and Conversational AI.
AppDynamics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, BetterUp and Drift.
AppDynamics recently adopted applications including
Docebo LMS in 2023, BetterUp Digital Coaching in 2021 and Ruby Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AppDynamics’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AppDynamics’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AppDynamics technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.