ARB Apex Bank
No. 5, 9th Road, Gamel Abdul Nasser Avenue, South Ridge,
Accra, x,
Ghana
Accra, x,
Ghana
233 30 277 1738
Banking and Financial Services
ARB Apex Bank Technographics
ARB Apex Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ARB Apex Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 ARB Apex Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ARB Apex Bank has purchased the following applications: Temenos T24 for Core Banking in 2019, Tawk.to for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ARB Apex Bank is running and its propensity to invest more and deepen its relationship with Temenos , Tawk.to , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ARB Apex Bank revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ARB Apex Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ARB Apex Bank Tech Stack and Enterprise Applications
ARB Apex Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, ARB Apex Bank implemented Temenos T24. The Temenos T24 implementation is positioned as the bank's Core Banking platform and underpins processing for a network that serves over six million customers with almost seven million accounts and an average of 220,000 daily transactions. ARB Apex Bank acts as the mini central bank for Ghana's rural and community banks and connects 144 rural and community banks across a network that totals more than 700 branches. The deployment scope therefore spans centralized core processing and account servicing for a distributed retail and institutional footprint across Ghana.
ARB Apex Bank Temenos T24 Core Banking supports standard core banking capabilities including account management, deposit and loan servicing, transaction processing and customer master data workflows. The bank implemented Temenos T24 alongside Temenos Infinity for digital channels, Temenos Transact for next generation core functionalities, and additional Temenos solutions for Risk and Compliance and Temenos Payment Hub. Configuration work emphasized transaction orchestration and customer-centric product configurations to enable inclusive banking products across the connected RCB network. Automation and parameter-driven configuration were applied to scale product rollout and standardize offerings to member RCBs.
Operational integration centralized payments processing and compliance monitoring within the Temenos suite, leveraging Temenos Payment Hub for payment flows and the Risk and Compliance module for regulatory controls. The implementation supports branch and network connectivity across the 700 plus branches and the 144 RCBs, enabling ARB Apex Bank to provide centralized services to its member banks while maintaining consistent customer record management across sites. Systems engineering focused on sustaining availability and throughput to handle the high daily transaction volumes reported by the bank.
Governance was aligned with ARB Apex Bank's coordinating role for RCB operations, with centralized processing policies and controls applied through the Temenos T24 Core Banking platform and accompanying compliance tools. In 2019 the bank was recognized at the Temenos Community Forum with the Best Inclusive Banking award, reflecting a customer-centric rollout that passed operating cost efficiencies to end-customers and extended modern financial services across Ghana. Ongoing operational oversight concentrates on sustaining transaction performance and regulatory compliance across the member bank network.
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Digital Banking | ERP Services and Operations |
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2019 | 2019 |
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ARB Apex Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, ARB Apex Bank implemented Tawk.to on its public website. The Tawk.to deployment is categorized as Chatbots and Conversational AI and functions as the bank's customer messaging channel for website visitors and online inquiries. The rollout is scoped to the corporate web property and is positioned to support retail customer support and front door digital engagement.
The implementation uses an embedded browser side chat widget pattern consistent with Chatbots and Conversational AI deployments, delivering live chat, session based visitor context, and templated response workflows. Operational ownership is aligned to web and customer service staff who configure availability windows, agent queues, and message templates, while the solution executes from the website rather than as on premise infrastructure. Integration details were not provided, the configuration emphasizes conversational coverage on site pages and agent assisted chat workflows.
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ARB Apex Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, ARB Apex Bank implemented Microsoft 365. The Microsoft 365 deployment was provisioned to address Collaboration needs across the bank and is referenced in the bank's website source, indicating public-facing integration with the web presence.
The implementation follows a cloud-hosted SaaS architecture, leveraging Microsoft 365 services such as hosted email, SharePoint Online for intranet and document libraries, OneDrive for personal file storage, and Teams for synchronous collaboration. Identity and access control are managed through Microsoft identity services to enable user provisioning and group-based access, and governance configuration focuses on document permissions and retention policies. Operational coverage spans the bank's 100-employee footprint and supports corporate communications, customer-facing teams, and back-office functions, with configuration centered on departmental sites, shared mailboxes, and collaborative authoring workflows to deliver core Collaboration capabilities.
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ARB Apex Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2021 | 2021 |
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ARB Apex Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2016 | 2016 |
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ARB Apex Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at ARB Apex Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Deput Manager, Business Systems Unit | Manager | IT | |
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Data Center Engineer | Manager | IT | |
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Apps Being Evaluated by ARB Apex Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ARB Apex Bank IT executives and key decision makers. This section highlights ARB Apex Bank's latest recorded technology evaluations, including Temenos T24 for Core Banking on 2025-04-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ARB Apex Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-29 | ARB Apex Bank | Evaluated | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD ARB Apex Bank Technographics
ARB Apex Bank is a Banking and Financial Services organization based in Ghana,
with around 100 employees and annual revenues of $15.0 million.
ARB Apex Bank operates a diverse technology stack with applications such as
Temenos T24, Tawk.to and Microsoft 365,
covering areas like Core Banking, Chatbots and Conversational AI and Collaboration.
ARB Apex Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Tawk.to and Microsoft.
ARB Apex Bank recently adopted applications including
Oracle Moat in 2021, Temenos T24 in 2019 and Temenos Infinity in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ARB Apex Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ARB Apex Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ARB Apex Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.