Arcare Aged Care
346 South Rd, Hampton,
Melbourne, 3188, VIC,
Australia
Melbourne, 3188, VIC,
Australia
61 13 0027-2273
Healthcare
Arcare Aged Care Technographics
Arcare Aged Care Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arcare Aged Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Arcare Aged Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arcare Aged Care has purchased the following applications: Epicor ERP for ERP Financial in 2018, PageUp ATS for Applicant Tracking System in 2017, LiveChat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arcare Aged Care is running and its propensity to invest more and deepen its relationship with Epicor , Microsoft , PageUp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arcare Aged Care revenues, which have grown to $1.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arcare Aged Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arcare Aged Care Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Arcare Aged Care implemented Epicor ERP in the ERP Financial category to consolidate finance and operational supply chain workflows. The Epicor ERP deployment was positioned to centralize core accounting ledgers and transaction processing alongside inventory and warehouse transaction control, establishing a single system of record for finance and logistics functions.
Configuration work emphasized ERP Financial modules for general ledger, accounts payable and receivable, and inventory valuation, paired with inventory control and warehouse management capabilities to support pick and packing workflows. The implementation accommodated radio frequency scanning and transaction capture for loading and unloading pallets, and it formalized machinery handling checks and audit records within Epicor ERP.
Operational coverage included finance teams and onsite supply chain and warehouse staff who managed day to day picking, packing and stock movements, with system usage extending to staff management workflows for supervising teams of up to 20 staff. Epicor systems management responsibilities were embedded into operational roles, reflecting hands on administration and support for RF device workflows and warehouse transaction reconciliation.
Governance and process changes centered on standardizing pick and pack procedures, formalizing checks and audits for machinery handling, and incorporating WHS qualifications into operational oversight and training programs. The narrative ties Arcare Aged Care Epicor ERP ERP Financial to business functions including finance, inventory control and warehouse operations, with operational governance directed at staff guidance, mentoring and systems management rather than an external implementation partner.
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2018 | 2018 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2020 | 2021 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | JobAdder ATS | PageUp ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, Arcare Aged Care migrated from JobAdder ATS to PageUp ATS as its Applicant Tracking System. The migration established PageUp ATS as the primary candidate intake and application engine for Arcare, with candidate submissions routed through PageUp's hosted application form on the public careers site.
The PageUp ATS implementation configured core Applicant Tracking System capabilities typical for healthcare recruitment, including career site integration, online application forms, job requisition publishing, candidate profile capture and resume parsing, staged screening workflows, interview scheduling, and offer management. Configuration emphasized candidate data capture and workflow orchestration to support structured hiring pipelines across multiple care roles.
PageUp ATS is delivered via PageUp's hosted application endpoint and is embedded into Arcare's external careers pages, consolidating external applicant flows into a single system of record. The deployment supports Arcare HR and recruitment teams and hiring managers across the organization in Australia, centralizing vacancy posting and applicant handling on the corporate website.
Governance was organized around requisition approval routing and centralized candidate record management to meet sector hiring controls, with recruitment workflows implemented to align hiring manager approvals and compliance screening. The implementation narrative centers on using PageUp ATS as the web-facing Applicant Tracking System for Arcare, with the public careers portal as the primary intake channel.
|
|
|
|
|
Core HR | HCM |
|
2018 | 2019 |
|
|
|
|
|
Employee Self Service | HCM |
|
2018 | 2019 |
|
|
|
|
|
Payroll | HCM |
|
2018 | 2019 |
|
|
|
|
|
Time and Attendance | HCM |
|
2016 | 2016 |
|
|
|
|
|
Time and Attendance | HCM |
|
2013 | 2013 |
|
|
|
|
|
Time and Attendance | HCM |
|
2014 | 2014 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2020 | 2020 |
|
|
|
|
|
Workforce Management | HCM |
|
2017 | 2017 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2017 | 2017 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2015 | 2015 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2016 | 2016 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Arcare Aged Care deployed LiveChat on its public website to introduce web-based conversational capability. The implementation brought Chatbots and Conversational AI functionality into the customer engagement layer, enabling real-time messaging for residents, family members, and prospective clients on Arcare Aged Care web properties.
The deployment centered on the LiveChat web chat widget and agent console, configured with canned responses, proactive triggers, conversation transcripts, and reporting dashboards consistent with Chatbots and Conversational AI platforms. Configuration emphasized session routing to centralized contact handlers, standardized reply libraries for common admissions and care inquiries, and transcript capture to support downstream case tracking and follow-up workflows.
Operational coverage targeted front-line customer service and admissions workflows on the website, with governance defined for chat ownership, response SLAs, and transcript retention to support administrative handoffs. Integrations were implemented at the website channel level as indicated by on-site instrumentation, and rollout focused on consistent configuration and operational procedures across public site pages using LiveChat as the primary conversational interface.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Event Management | Collaboration |
|
2018 | 2018 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Contract Lifecycle Management | Content Management |
|
2023 | 2023 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Arcare Aged Care
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Arcare Aged Care Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arcare Aged Care IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arcare Aged Care digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Arcare Aged Care Technographics
Arcare Aged Care is a Healthcare organization based in Australia,
with around 7000 employees and annual revenues of $1.80 billion.
Arcare Aged Care operates a diverse technology stack with applications such as
Epicor ERP, PageUp ATS and LiveChat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Arcare Aged Care has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, PageUp and LiveChat, Inc..
Arcare Aged Care recently adopted applications including
Ready Contracts in 2023, SendinBlue in 2021 and Pathwire Mailgun in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arcare Aged Care’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arcare Aged Care’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arcare Aged Care technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.