Glens Falls, 12801, NY,
United States
Arrow Financial Corporation Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Arrow Financial Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 512 Arrow Financial Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arrow Financial Corporation has purchased the following applications: DNN Evoq Content for Web Content Management in 2015, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021, nCino Anti-Money Laundering for AML, Fraud and Compliance in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arrow Financial Corporation is running and its propensity to invest more and deepen its relationship with DotNetNuke , Progress Software , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arrow Financial Corporation revenues, which have grown to $142.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arrow Financial Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DotNetNuke | Legacy | DNN Evoq Content | Web Content Management | Content Management | n/a | 2015 | 2015 |
In 2015, Arrow Financial Corporation deployed DNN Evoq Content to power its corporate website. DNN Evoq Content operates as the bank's Web Content Management platform for corporate marketing and customer-facing digital channels. The implementation centralized the public web presence onto a single CMS instance to support consistent content delivery and experience management.
The deployment leveraged standard Web Content Management capabilities including content authoring and WYSIWYG editing, templating and site theme management, asset library control, configurable publishing workflows, and role based permissions for editorial governance. DNN Evoq Content was configured to support multi page templates and modular content blocks to streamline page composition and recurring content patterns.
Operational ownership sits with the marketing and digital communications teams, with site administrators and content authors governed by defined editorial workflows and approval processes. Governance focused on workflow definition, permissions structure, and training for content editors and administrators to sustain ongoing content operations across the corporate site and customer facing channels.
|
|
|
|
|
Web Content Management | Content Management |
|
2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021, Arrow Financial Corporation implemented Salesforce Sales Cloud for Sales Automation,CRM,Sales Engagement. The deployment embeds Salesforce Sales Cloud into customer-facing web flows, with the corporate website configured to capture leads directly into the CRM and initiate automated routing into the bank's sales and relationship management pipelines. The implementation supports Arrow Financial Corporation's sales organization and relationship managers, aligning account and contact records with standardized opportunity lifecycle tracking.
Configuration focuses on core Sales Cloud capabilities, including lead management, contact and account management, opportunity management, activity and task automation, and sales engagement workflows consistent with Sales Automation,CRM,Sales Engagement functionality. The architecture links web-based lead capture into Salesforce Sales Cloud to populate CRM records and trigger assignment rules and sales workflows, while governance emphasizes CRM data stewardship, standardized sales stages, and automated workflow rules to enforce process consistency between marketing-driven web interactions and sales execution.
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| nCino | Legacy | nCino Anti-Money Laundering | AML, Fraud and Compliance | TRM | n/a | 2023 | 2023 |
In 2023, Arrow Financial Corporation implemented nCino Anti-Money Laundering as part of a broader nCino suite deployment. The deployment extended across U.S. operations and included commercial banking, small business lending, and deposit account opening, aligning AML activities with the bank's digitized onboarding and customer intake processes under the AML, Fraud and Compliance category.
The nCino Anti-Money Laundering implementation was configured to support KYC workflows, automated screening and case management consistent with typical AML, Fraud and Compliance platforms. Configuration work focused on embedding identity verification checkpoints into account opening flows and instituting rule-based screening to surface alerts for investigator review.
Integrations followed the pattern described in Arrow Financial's deposit account opening rollout, leveraging nCino native KYC and AML integration capabilities to connect screening and identity data into the customer onboarding pipeline. Operational coverage targeted front-office relationship bankers, small business origination teams and deposit operations, creating a direct linkage between onboarding, account provisioning and AML screening events.
Governance changes emphasized workflow orchestration and centralized decisioning for alerts and case handling, aligning compliance oversight with digital onboarding processes. The nCino deployments collectively supported a more automated onboarding lifecycle, and the deposit account opening implementation cited by Arrow Financial reported a 280% increase in accounts opened after deployment.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||