AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Arvato UK Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2019 2019
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Genesys Legacy Genesys Cloud CX Web Messaging Audio Video and Web Conferencing Collaboration n/a 2018 2018 In 2018, Arvato UK implemented Genesys Cloud CX Web Messaging to extend its contact centre capabilities within the Audio Video and Web Conferencing category. The deployment centered on Web Messaging as part of a broader Genesys Cloud footprint, with work focused on building contact centre environments using Genesys Cloud Architect and supporting voice, e-mail and messaging channels. Configuration work included designing Genesys Cloud Architect flows for voice, e-mail and the Genesys Cloud CX Web Messaging channel, and configuring routing, skill based assignments and attendant workflows consistent with contact centre operations. The implementation leveraged internal certifications, including Genesys Cloud Certified Professional and Genesys Cloud Certified Associate, to validate platform configuration and operational readiness. Integrations were implemented with Azure AD for identity and access management, Salesforce for CRM routing and case context, BMC Remedy for IT ticketing, Office 365 for collaboration, NICE WFM for workforce scheduling, and existing dialler management systems for outbound operations. Operational ownership rested with 1st and 2nd Line IT support teams and the Application Support team, with the solution used in client demonstrations and ongoing client onboarding activities across the United Kingdom. Governance and operational processes followed the ITIL framework to manage change and escalation, with formal P1 escalation paths and vendor and supplier relationship management to coordinate third party dependencies. The program emphasized bridging technology and business operations, supporting Application Support as a point of escalation, and working with clients to drive operational improvement rather than delivering discrete outcome metrics.
Collaboration Collaboration 2019 2019
PBX, VoiP and Phone Systems Collaboration 2018 2018
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Genesys Genesys PureConnect Platform Genesys Cloud CX Call Center CRM n/a 2018 2018
CRM CRM 2022 2022
Customer Experience CRM 2019 2019
Customer Experience CRM 2018 2018
Customer Support CRM 2020 2020
Customer Support CRM 2020 2020
Customer Support CRM 2020 2020
Digital Advertising Platform CRM 2020 2020
Marketing Automation CRM 2021 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Chatbots and Conversational AI AI-Powered Application 2019 2019
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Core HR HCM 2017 2018
Workforce Management HCM 2021 2021
Workforce Management HCM 2021 2021
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
ERP Financial ERP Financial Management 2020 2020
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
IT Service Management ITSM 2018 2018
IT Decision Makers and Key Stakeholders at Arvato UK
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Arvato UK Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Arvato UK Technographics

Arvato UK is a Professional Services organization based in United Kingdom, with around 1000 employees and annual revenues of $150.0 million.

Arvato UK operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Genesys Cloud CX Web Messaging and Genesys Cloud CX, covering areas like Application Hosting and Computing Services, Audio Video and Web Conferencing and Call Center.

Arvato UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Genesys.

Arvato UK recently adopted applications including Hubspot CRM in 2022, Google Cloud Platform (GCP) in 2021 and Hubspot Marketing Automation in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Arvato UK’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Arvato UK’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Arvato UK technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.