Slough, SL1 3TN,
United Kingdom
Arvato UK Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Arvato UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Arvato UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arvato UK has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2019, Genesys Cloud CX Web Messaging for Audio Video and Web Conferencing in 2018, Genesys Cloud CX for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arvato UK is running and its propensity to invest more and deepen its relationship with Microsoft , Google , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arvato UK revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arvato UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 | ||
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX Web Messaging | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 | In 2018, Arvato UK implemented Genesys Cloud CX Web Messaging to extend its contact centre capabilities within the Audio Video and Web Conferencing category. The deployment centered on Web Messaging as part of a broader Genesys Cloud footprint, with work focused on building contact centre environments using Genesys Cloud Architect and supporting voice, e-mail and messaging channels. Configuration work included designing Genesys Cloud Architect flows for voice, e-mail and the Genesys Cloud CX Web Messaging channel, and configuring routing, skill based assignments and attendant workflows consistent with contact centre operations. The implementation leveraged internal certifications, including Genesys Cloud Certified Professional and Genesys Cloud Certified Associate, to validate platform configuration and operational readiness. Integrations were implemented with Azure AD for identity and access management, Salesforce for CRM routing and case context, BMC Remedy for IT ticketing, Office 365 for collaboration, NICE WFM for workforce scheduling, and existing dialler management systems for outbound operations. Operational ownership rested with 1st and 2nd Line IT support teams and the Application Support team, with the solution used in client demonstrations and ongoing client onboarding activities across the United Kingdom. Governance and operational processes followed the ITIL framework to manage change and escalation, with formal P1 escalation paths and vendor and supplier relationship management to coordinate third party dependencies. The program emphasized bridging technology and business operations, supporting Application Support as a point of escalation, and working with clients to drive operational improvement rather than delivering discrete outcome metrics. | |
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2018 | 2018 |
|
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Genesys | Genesys PureConnect Platform | Genesys Cloud CX | Call Center | CRM | n/a | 2018 | 2018 | ||
|
|
|
|
CRM | CRM |
|
2022 | 2022 |
|
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2019 | 2019 |
|
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Core HR | HCM |
|
2017 | 2018 |
|
|
|
|
|
|
Workforce Management | HCM |
|
2021 | 2021 |
|
|
|
|
|
|
Workforce Management | HCM |
|
2021 | 2021 |
|
|
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2020 | 2020 |
|
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||