Mountain Home, 72654, AR,
United States
ASC Warranty Technographics
ASC Warranty Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ASC Warranty and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 ASC Warranty employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ASC Warranty has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, ChatBeacon Live Chat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ASC Warranty is running and its propensity to invest more and deepen its relationship with Oracle , ChatBeacon , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ASC Warranty revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ASC Warranty intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ASC Warranty Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, ASC Warranty implemented Oracle NetSuite ERP to support its finance and accounting operations. The deployment used Oracle NetSuite ERP as a cloud-based ERP Financial platform for a 50-employee communications warranty provider, centralizing general ledger, accounts payable, accounts receivable and billing workflows. The implementation narrative centers on configuring out-of-the-box financial modules and business transaction flows consistent with an ERP Financial deployment for a small enterprise.
The rollout emphasized configuration of the chart of accounts, period close automation, and revenue recognition controls, with operational scope covering corporate finance and customer billing touchpoints. Governance was structured around finance ownership, master data controls, and role based access to financial processes, accompanied by documented standard operating procedures for month end close and transactional approvals. This configuration positioned ASC Warranty to operate Oracle NetSuite ERP as the primary system of record for core financial operations.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ChatBeacon | Legacy | ChatBeacon Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 ASC Warranty deployed ChatBeacon Live Chat as an on-site conversational layer, embedding the ChatBeacon Live Chat widget into its customer-facing website. The implementation is aligned with the Chatbots and Conversational AI category and serves as the primary digital channel for real time customer engagement and inquiry handling on the site. The deployment uses a web embedded client model that connects agents to a cloud hosted conversational engine, providing persistent chat sessions and session transcripts for review and continuity.
Functionally the implementation emphasizes live chat agent consoles, canned responses and scripted conversation flows, visitor monitoring and chat transcript capture, reflecting typical Chatbots and Conversational AI capabilities. Operational scope centers on customer support and online sales inquiry handling, with the small customer service team operating the agent console and managing response templates. Governance practices focus on agent workflow configuration, chat routing rules and transcript retention on the website deployment, with phased activation across key pages and agent training to standardize responses.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, ASC Warranty implemented Google Workspace (Formerly Google G-Suite) as its core Collaboration platform. The implementation established a cloud hosted Google Workspace instance tied to the company domain to centralize email, calendar, and document collaboration for the organization.
The Google Workspace (Formerly Google G-Suite) deployment emphasizes standard Collaboration capabilities, including Gmail for corporate email routing, Google Drive for shared storage, Docs and Sheets for collaborative authoring, and Calendar for scheduling. Administration is managed through the Google Admin console with centralized user provisioning, group based access controls, and sharing policies to support internal communications and customer service workflows. The website surface references and contact points are routed into the Google Workspace environment to consolidate inbound messages and operational correspondence, and the overall architecture is aligned to support cross functional teams such as customer support, operations, and sales within the United States.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at ASC Warranty
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ASC Warranty Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||