Asiana Airlines
443-83 Ojeong-ro, Gonghang-dong, Gangseo-gu,
Seoul, 07505,
South Korea
Seoul, 07505,
South Korea
82 1 5888000
Transportation
Asiana Airlines Technographics
Asiana Airlines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Asiana Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8333 Asiana Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Asiana Airlines has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2000, SAP Learning Solution for Learning and Development in 2019, Amadeus Altea Departure Control - Customer Management for Airport Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Asiana Airlines is running and its propensity to invest more and deepen its relationship with SAP , Lufthansa Systems AG , Amadeus IT Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Asiana Airlines revenues, which have grown to $4.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Asiana Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Asiana Airlines Tech Stack and Enterprise Applications
Asiana Airlines ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2000 | 2000 |
In 2000, Asiana Airlines implemented SAP ERP ECC 6.0 as its ERP Financial platform. SAP ERP ECC 6.0 was deployed to centralize core financial and accounting processes for Asiana Airlines, establishing an enterprise-grade ERP Financial backbone for corporate finance and transactional posting.
Asiana Airlines later executed a SAP Learning Management upgrade between December 2019 and March 2020, associated with Neckar consulting, extending learning administration within the SAP ERP footprint. The SAP Learning Management upgrade encompassed end-to-end learning workflows, including lecture draft creation, employee enrollment, schedule management, and payment to instructor, reflecting integrated learning and financial processing on the SAP ERP ECC 6.0 environment.
Operational coverage for these implementations focused on HR and training functions supporting Asiana Airlines workforce operations in South Korea, for approximately 8,333 employees. Governance and configuration work included enrollment workflow design, schedule orchestration, content management, and the configuration of instructor payment flows tied into the ERP Financial modules, with Neckar consulting associated with the upgrade delivery.
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ERP Financial | ERP |
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2016 | 2016 |
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Asiana Airlines HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Learning Solution | Learning and Development | HCM | n/a | 2019 | 2019 |
In 2019, Asiana Airlines upgraded SAP Learning Solution to modernize core corporate learning processes. The project ran from Dec 2019 to Mar 2020 and targeted the airline's Learning and Development function, focusing on end to end learning lifecycle capabilities.
The implementation work included lecture and course drafting and catalog configuration, employee enrollment workflows, schedule management, and instructor payment processing. Core configuration tasks covered enrollment rule sets, session scheduling, instructor assignment, and payment orchestration tied to course delivery events.
SAP Learning Solution was implemented on Asiana Airlines' SAP ERP landscape, enabling integration of learning records with employee master data and transactional processes. This alignment connected enrollments, scheduling, and payment events to HR and finance workflows within the SAP environment.
The engagement was associated with Neckar consulting and executed across the airline's L&D organization from Dec 2019 to Mar 2020, with a rollout emphasis on process validation from lecture draft through enrollment and instructor payment. Governance focused on configuring end to end workflows and testing cross functional process handoffs between learning operations and payroll related payment steps.
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Asiana Airlines ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus Altea Departure Control - Customer Management | Airport Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Asiana Airlines implemented Amadeus Altea Departure Control - Customer Management as part of a broader Altéa Suite deployment. The implementation centralized Customer Relationship Management functions across the carrier, covering domestic and international reservations and inventory operations while also powering Asiana’s public website.
Amadeus Altea Departure Control - Customer Management was configured to handle departure control and customer data management as components of the Altéa passenger service system. The Altéa Suite was described as an end-to-end passenger service system, and the deployment encompassed management of Passenger Name Records, frequent flyer profiles, and e-ticket records as operational data constructs.
The rollout was executed across more than 200 Asiana offices, and operational scope included the conversion of 240,000 flights, 800,000 Passenger Name Records, 300,000 frequent flyer profiles, and 200,000 e-tickets into the new environment. The implementation also aimed to enhance interconnectivity and information-sharing with other Star Alliance members, aligning reservations and inventory processes for alliance-level exchange.
Governance and execution were performed in close collaboration with Amadeus, with a dedicated project team assigned to ensure a seamless transition and training provided to more than 440 Asiana agents. Company leadership publicly stated that customers would see benefits almost immediately, and the program was noted as the first full service airline deployment of Altéa in the North Pacific region.
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Reservation and Booking Management | ERP Services and Operations |
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2010 | 2010 |
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Asiana Airlines AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Asiana Airlines SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transportation Management | SCM |
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2016 | 2016 |
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Asiana Airlines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Asiana Airlines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Asiana Airlines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Asiana Airlines CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Security (AppSec) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Asiana Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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CIO | CXO | Finance | |
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Business IT Manager | Manager | IT | |
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Manager, Corporate Strategy Operations | Manager | Finance | |
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Apps Being Evaluated by Asiana Airlines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Asiana Airlines IT executives and key decision makers. This section highlights Asiana Airlines's latest recorded technology evaluations, including Amadeus Altea for Reservation and Booking Management on 2025-05-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Asiana Airlines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-07 | Asiana Airlines | Evaluated | Amadeus IT Group | Amadeus Altea | Reservation and Booking Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Asiana Airlines Technographics
Asiana Airlines is a Transportation organization based in South Korea,
with around 8333 employees and annual revenues of $4.60 billion.
Asiana Airlines operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP Learning Solution and Amadeus Altea Departure Control - Customer Management,
covering areas like ERP Financial, Learning and Development and Airport Management.
Asiana Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Amadeus IT Group.
Asiana Airlines recently adopted applications including
Akamai mPulse in 2021, Microsoft Azure Cloud Services in 2021 and Akamai CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Asiana Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Asiana Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Asiana Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.